Overview
Prescriber Medical Administrative Assistant/PMAA Jobs in Lawrence, Massachusetts, USA at Northeast Health
Position: Â Prescriber Medical Administrative Assistant (PMAA)
AtNortheast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As aPrescriber Medical Administrative Assistant (Medical Assistant), you’ll be an essential part of our clinical support team.
As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills andprofessionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.
Northeast Health Servicesteam members are highly motivated by working as part of acollaborativecohesive team in afast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure andprofessionalismin all situations.
** This in person administrative floater would be covering our Lawrence, Danvers, Haverhill, Woburn, and Newton.**
Key Responsibilities:
Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
Guide client through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internalcommunicationquestions.
Coordinate care between clients and providers.
Schedule client appointments
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators
Own and manage medication logbook and download prescription monitoring report each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Must maintain a professional dress code at all times.
Help coordinator coverage when short staffed.
Order and maintain all office supplies.
Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
Help to train new employees and orient new staff (day one welcome)
Ensure all office processes and policies are being followed.
Works closely with RDO on overall site management
Other duties as assigned.
Qualifications:
High school diploma or equivalent
Excellentcommunication skills(written and verbal) and ability to work well with a team, especially in stressful situations.
Patient and empathetic attitude as well as adaptable and flexible
Strong time management skills, detail oriented and organizational skills
Computer skills, familiarity with Google Drive
Phone skills, including familiarity with complex or multi-line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Creating a safe, productivework environmentthat is client focused.
Possess desire to do a thorough job in afast-paced environment, must be detail oriented and highly organized.
Ability…
Title: Prescriber Medical Administrative Assistant/PMAA
Company: Northeast Health
Location: Lawrence, Massachusetts, USA
Category: Administrative/Clerical, Healthcare
