Overview
Product Manager – High Value Customer (HVC) Jobs in Port Moresby, National Capital District, Papua New Guinea at Digicel Pacific
Title: Product Manager – High Value Customer (HVC)
Company: Digicel Pacific
Location: Port Moresby, National Capital District, Papua New Guinea
Digicel Pacific is hiring!
Digicel Pacific is inviting applications from results-driven and customer focused professionals with a passion for commercial growth and customer value management to apply for the following role based in Port Moresby.
Product Manager – High Value Customer (HVC)
About the Role
Reporting to the Head of Product & Segment, the Product Manager – High Value Customer will be responsible for driving the development and growth of the High Value Customer segment by designing tailored offers, loyalty programs, and engagement strategies.
Key Responsibilities:
- Develop and implement acquisition, retention, and growth initiatives for High‑Value Customers in line with the HVC strategy.
- Design, launch, and manage exclusive HVC offers, bundles, and loyalty programs to drive engagement and value.
- Analyze customer usage patterns, spending behavior, and profitability to identify growth and retention opportunities.
- Work closely with CVM and Customer Care teams to enhance the end‑to‑end HVC customer experience.
- Monitor HVC performance metrics, including ARPU, churn, and lifetime value.
- Prepare regular performance reports and recommend optimization actions to improve HVC outcomes.
Qualifications & Experience:
- Bachelor degree in Marketing, Business, Economics, or a related field.
- Minimum of 3 years work experience in leadership or management roles.
- Minimum of 5 years work experience in customer segmentation, product management, or related commercial roles.
- Proven experience in managing prepaid and postpaid customer segments and understanding their dynamics.
- Experience working with customer data to support segmentation, retention, and value growth initiatives.
- Strong customer relationship management, with a focus on retention and lifetime value.
- Strong stakeholder management skills.
- Possess skills in customer growth strategies.
- Analytical skills with the ability to interpret data.
Applications are now open to suitably qualified and interested applicants.
To apply, please submit your application to [email protected]
Applications close on Friday 04 September 2026.
Please note that only shortlisted candidates will be contacted for an interview
