Overview
Product Support Coordinator Jobs in Iqaluit, Canada at TCAT Div of Toromont Industries Ltd
Toromont Cat is seeking a Product Support Coordinator to join our team in Iqaluit. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.
Pay Type
Full Time, Permanent
Compensation
$40,085.00 – $50,105.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Product Support Coordinator, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Process service work orders, service reports and payroll
- Obtain Customer purchase order numbers to support WIP (work in process) processing
- Generate standard jobs as required by Supervisors and Technicians
- Expedite Warranty and Goodwill work orders through Warranty Departments
- Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
- Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
- Assist other Service Departments with scheduling of maintenance and repairs as required
Must-haves for this role:
- Minimum post-secondary education
- 2+ years of experience in support/service operations position
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Title: Product Support Coordinator
Company: TCAT Div of Toromont Industries Ltd
Location: Iqaluit, Canada
Category: