Overview
Production Support Engineer Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Xangars Solutions Malaysia
Title: Production Support Engineer
Company: Xangars Solutions Malaysia
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities:
- Address production issues according to the SLA
- Provide applications support and guidance which may include service packs, upgrades and infrastructure
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
- Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production
- Conduct platform monitoring and performance tuning
- Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems
- Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
- Take a proactive approach to working with the rest of the interface development team.
- Monitor and record time spent on activities according to the standards applied in the organization.
- Report progress to the BAU manager as required.
- Participate in peer reviews of own and others work as required by the team leader.
- Share knowledge gained with peers.
Requirements:
- Bachelor’s Degree or professional qualification in Information Technology or relevant studies
- At least 2 years of development experience in complete system development life cycle
- At least 2 years of experience and having strong passion in Production support
- IBM Ace developer and application support knowledge
- IBM MQ admin/Developer basic knowledge
- IBM Ace server admin with basic knowledge
- Familiarity with using Postman for API testing
- Ability to use AIX server commands for accessing and reviewing logs
- Familiarity with RDMS databases (Oracle), application server (JBoss) and web servers (Apache)
- Experience in utilities such as Control-M and MoveIT (an added advantage)
- Experience in AS400 based application Life Asia (an added advantage)
- Knowledge in insurance or takaful industry (an added advantage)
- Strong written and interpersonal communication skills
- Team player with strong self-initiative, quick learning and independent individual
- Able to perform well and have self-control under challenging timeline
- Well-prepared for Production Support environment with expectation to work on extra hours and odd hours when required
- Possess outstanding professionalism with pleasant attitude and personality
- Good in time management
