Overview
Receptionist Jobs in Whittier, CA at The Whole Child – Mental Health & Housing
Title: Receptionist
Company: The Whole Child – Mental Health & Housing
Location: Whittier, CA
Job DescriptionFLSA: Non-exemptDEPARTMENT: Service CoordinationSTATEMENT OF PURPOSE:To ensure the smooth operation of the Front Office, providing excellent customer service to clients, staff and doctors. This position is key as the ‘face’ of the agency being the first point of contact for those who call in and walk-in to request services.
SCOPE OF RESPONSIBILITY: This position is responsible for meeting all customer service needs within the Front Office environment of the Whole Child. Facilitates client flow, assists doctors, therapists, staff and client’s in a professional manner while appropriately representing the agency to the public.
ESSENTIAL FUNCTIONS:
Receives and relays incoming calls, takes messages
Assists callers and routes all general telephone inquiries, complaints and emergency telephone calls to the proper person
Acts as customer care representative and screens calls to determine appropriate department or representative
Make copies and organize agency documents for clients
Call confirm appointments with clients
Check in clients and notifies therapist
Cancel client appointments as needed
Schedules appointments for doctors
Maintains and prints schedules on a daily basis
Provides support to medical records as needed
Notifies staff of visitors arrival and directs visitors to the appropriate personnel
Registers parents for Parenting Class
Stamp, sort and distribute mail (incoming and outgoing) on a daily basis
Fax, photocopy and shred
Performs routine and complex clerical work
KNOWLEDGE, SKILLS AND ABILITIES:
Some experience with computer scheduling systems
Able to operate a multiline telephone system
Ability to deal with clients in a tactful and professional manner
Ability to identify potential difficult situations and suggest/implement solutions
Ability to follow written and oral directions and request assistance when needed
Ability to follow established procedures with minimal training
Able to operate photocopier, fax machine and POS machine
REQUIRED LICENSES, CERTIFICATES, EDUCATION, EXPERIENCE OR TRAINING:
Must have a minimum of a High School degree
At least 2 years experience as a receptionist, preferably in a healthcare setting.
CONDITIONS OF EMPLOYMENT:
Employee may be asked to participate in cross-training programs, work overtime, or pursue additional education or training when it is determined to be in the best interest of the company by the Chief Operating Officer and Chief Executive Officer.
This description is only intended to identify the essential functions of the position and to illustrate the duties, responsibilities, and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty employees assigned may be required to perform.
WORKING CONDITIONS
:
Work is performed in normal office setting. Noise level is moderate with occasional loud outbursts
PHYSICAL DEMANDS:
Must be able to remain in a stationary position 50% of the time
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office machinery, (i.e., telephone system, calculator, copy machine and computer printer)
Constantly converses with staff and clients
The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of …
