Overview
Receptionist Jobs in Riyadh, Saudi Arabia at MENA Business Investment Group
Title: Receptionist
Company: MENA Business Investment Group
Location: Riyadh, Saudi Arabia
We are seeking an experienced Receptionist to work directly with one of our clients, joining their team in Saudi Arabia.
Key responsabilitites:
Ensure the smooth operation of the Patient Service desk (scheduling, admission, billing processes).
Service (Scheduling, Admission, Billing)
Provide Patient Service and Reception.
Ensure telephone service in collaboration with the Call Center.
Schedule consultations, confirm appointments, reschedule, and cancel appointments.
Open/update Patient records.
Clarify administrative questions and doubts with the Patient.
Manage payments, deposits, and issue receipts to Patients.
Perform administrative procedures related to credit processes (e.g., Cofidis).
Manage and deliver the daily cash sheet and deposit amounts in the safe or bank.
Check and validate the day’s appointments.
Receive and forward documentation (mail, email, etc.).
Waiting Room Assistance
Check the cleanliness of the waiting room at the beginning of the day, before Patients arrive, throughout the day, and at the end of the day.
Remove used consumables and replenish necessary ones.
Manage the waiting room (welcome the patient, provide courtesy support to the patient, clarifications, information on delays, etc.).
Alert Cleaning Services to any anomalies they become aware of (e.g., damaged or dirty materials, dirty passage areas, dirty bathrooms, lack of materials, etc.).
General Responsibilities
Implement Good Patient Care Practices according to current procedures and rules.
Communicate any occurrences that require higher-level analysis and intervention (e.g., complaints, non-conformities).
Promote a good working environment and team spirit.
Communicate any supply needs.
Distribute satisfaction surveys and collect complaints or suggestions.
Requirements:
Verbal fluency and interpersonal communication skills.
Strong focus on patient care.
Friendliness and enjoyment of customer service.
Dynamism and ability to multitask.
Organisation and interest in administrative tasks.
Well-groomed appearance.
Fluency in English (mandatory).
