Overview
Receptionist and Administrator Jobs in London, England, United Kingdom at Change Grow Live
Title: Receptionist and Administrator
Company: Change Grow Live
Location: London, England, United Kingdom
Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We currently recruiting aAdministrator / Receptionistto join our busyCamdenservice. We are looking for a warm and friendly person to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.
Our Administrator team play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.
Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.
This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development.
HoursFull Time – 37.5 per week
Full Time Salary£23,497.50 – £23,685.20 pro rata (depending on experience)
Allowances£4,072.06 Inner London Weighting, pro rata
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more hereSkilled Worker visa Overview – GOV.UK (www.gov.uk)
About The Role
As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
To ensure that admin, record-keeping, and communication within the project are maintained.
Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
Encourage service user feedback.
Providing basic advice and information on the service offer.
Contribute to managing an effective appointment system, liaising with keyworkers.
Checking appointments on the CGL information system and book future appointment for service users
Take messages for staff and update case management contacts where appropriate.
Support the team in managing/booking appointments via the electronic diary system.
Maintain accurate records of all contacts on our case management systems.
About you
Knowledge of general office procedures
IT literacy including proficiency in word processing, excel spreadsheets and data entry
Good interpersonal skills and a willingness to work flexibly as part of a team
The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
Solid numeric skills
Good organisational skills
Confident and effective communication skills, both verbally and in writing
A professional,…
