Overview
Receptionist/Call handler Jobs in Shrewsbury, UK at Career Choices Dewis Gyrfa Ltd
Position: Receptionist / Call handler
Job Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Duties and Responsibilities
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Patient Services Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow‑up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required.
Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the home visit screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests in accordance with Practice protocol and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient Notes and Correspondence
- Retrieve and re‑file records as required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
Miscellaneous Tasks
Fax or photocopy any documentation as required.
Make and serve refreshments, ensure the kitchen is kept clean and tidy.
Tidy the waiting room in turn with other staff, ensuring notice‑boards and leaflet dispensers are tidy and free from clutter and obstruction.
Premises
- Open up premises at the start of the day when first to arrive, de‑activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated if cleaners are not on the premises.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
Additional Duties
Ensure that all new records are received and sorted accurately ready for summarising.
Accurately process patients change of address computer and paper medical records.
Ensure that new babies and mothers are called for necessary appointments in line with Practice protocol.
To deal with all tasks received, whether patient related or not, in a timely and accurate manner.
Open and distribute any incoming mail inline with Practice protocols.
Ordering, re‑ordering and monitoring of stationary and other supplies.
Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the Patient Services Manager.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post‑holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the…
Title: Receptionist/Call handler
Company: Career Choices Dewis Gyrfa Ltd
Location: Shrewsbury, UK
Category: