Overview
Receptionist, Customer Service/HelpDesk Jobs in New Iberia, Louisiana, USA at Community First Bank
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Job Description
The Bank Receptionist is the first point of contact for clients and visitors at the branch. This role provides excellent customer service by greeting guests and managing phone calls. The receptionist maintains a professional image and ensures smooth daily operations at the front desk.
Summary/objective
Job Description
The Bank Receptionist is the first point of contact for clients and visitors at the branch. This role provides excellent customer service by greeting guests and managing phone calls. The receptionist maintains a professional image and ensures smooth daily operations at the front desk.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Greet and welcome customers and visitors as they arrive at the branch
Direct clients to the appropriate bank personnel or department
Answer, screen, and forward incoming phone calls
Manage the reception area and maintain a professional appearance
Handle incoming and outgoing mail and deliveries
Maintain confidentiality of customer and bank information
Competencies
Customer service orientation
Professional communication skills
Attention to detail and accuracy
Organizational and time management skills
Problem-solving ability
Team collaboration
Supervisory Responsibilities
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment and routinely uses standard office equipment such as phones, computers, photocopiers, and filing cabinets.
Physical demands
The employee is regularly required to sit, talk, hear, and operate a computer. Occasional standing, walking, and lifting (up to 20 pounds) may be required.
Travel Required
Travel is not regularly required for this position.
Required Education And Experience
High school diploma or equivalent
Preferred Education And Experience
At least 1 year of customer service or administrative experience
Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
Additional Eligibility Requirements
None
Work Authorization/security Clearance Requirements
Must be authorized to work in the United States
Other
Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties
, responsibilities, and activities may change at any time with or without notice.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function Administrative
Industries Banking
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Title: Receptionist, Customer Service/HelpDesk
Company: Community First Bank
Location: New Iberia, Louisiana, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant, Bilingual), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
