Overview
Receptionist/Dispatcher/CSR Jobs in Davie, FL at Fuss Free AC
About Fuss Free AC:
WE CONSIDER OUR TEAM TO BE A FUSS FREE FAMILY. A family company with a great reputation. We have competitive compensation for talented individuals. Fuss Free AC is looking for full-time Receptionist, with HVAC Dispatcher and Customer Service experience to join the team and our growing company!
We Offer:
Great pay based on experience; $18.00 to $20.00 per hour.
Job Responsibilities:
Provide Fast, Friendly, and Fun customer service to both internal and external customers.
Manage customer concerns and work to resolve them efficiently and effectively.
Communicate with technicians and other departments via email, text message, and phone.
Answer incoming calls from customers related to service, billing, and other departments.
Answer incoming calls, emails, and text messages to close out calls for technicians and sales.
Modify the job board with the correct numbers of calls and book calls accurately.
Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
Maintain scheduled calls on the Dispatch board making sure all calls are scheduled by appropriate technicians and update customers as needed of technicians ETA.
Find solutions to problems.
Help with projects as needed.
Other assigned duties as directed by management.
Requirements:
Stay focused on tasks, execute results, and deliver results.
Highly Organized.
Quick Learner.
Able to multitask.
Excellent customer service skills.
Ability to communicate empathy.
Critical Thinking and Problem-solving.
Proven ability to process high volumes of work with great accuracy.
Proficient with computer programs (Office applications)
Microsoft Office applications: 5 years’ experience.
Excellent written and verbal communication skills.
Qualifications:
High school diploma or equivalent.
3 + years’ experience in Receptionist, Dispatcher and Customer Service within a HVAC office environment.
Expert knowledge of concepts, practices, and procedures regarding HVAC.
Type a minimum of 55 WPM (Preferred)
Must speak, read, and write properly in English.
Physical Requirements:
Must be able to sit for long periods of time.
Must be able to work Monday through Friday shifts.
http://www.fussfreeac.com
Title: Receptionist/Dispatcher/CSR
Company: Fuss Free AC
Location: Davie, FL
Category:
