Overview
Receptionist/Front Desk Jobs in Indianapolis, IN at A Better Way Outreach
Position Summary:
The Receptionist is the first point of contact for clients, visitors, and partners. This role ensures smooth operations of the front desk while offering a warm, welcoming, and trauma-informed presence.
Key Responsibilities:
- Greet and check in clients and visitors
- Answer and direct phone calls professionally
- Schedule appointments and manage calendars
- Maintain front desk area and ensure client forms are completed
- Handle client inquiries with confidentiality and compassion
Qualifications:
- High school diploma or GED
- Experience in office administration or customer service
- Excellent communication and organizational skills
- Ability to remain calm under pressure
All employees of A Better Way Outreach are expected to:
- Demonstrate Compassion and Respect: Treat all clients, colleagues, and visitors with dignity, empathy, and cultural sensitivity, regardless of background or circumstances.
- Maintain Confidentiality: Safeguard all client and organizational information in accordance with HIPAA and other privacy laws.
- Practice Professionalism: Show up on time, maintain a positive attitude, and represent the mission and values of A Better Way Outreach in all interactions.
- Engage in Teamwork: Collaborate with others in a respectful and solution-focused manner to support a healthy work environment and integrated care for clients.
- Follow Trauma-Informed Practices: Use trauma-aware language, maintain safe spaces, and avoid re-traumatizing behaviors in all client interactions.
- Communicate Effectively: Share updates, concerns, and client progress clearly and timely with supervisors and team members.
- Participate in Ongoing Training: Engage in required continuing education, supervision, and professional development opportunities.
- Uphold Ethical Standards: Act with integrity, avoid conflicts of interest, and follow ethical codes related to your specific profession or licensure.
- Support Mission-Driven Work: Align day-to-day responsibilities with the organization’s vision of healing, hope, and holistic outreach.
What We’re Looking For
We are looking for someone who is:
- Compassionate and respectful toward every client.
- Dependable and accountable.
- Comfortable working in a fast-paced, community-based environment.
- Able to communicate effectively with both clients and coworkers.
- Detail-oriented when documenting clinical services.
- Comfortable working with clients who may have complex medical, behavioral health, or social needs.
- Committed to maintaining professional and ethical standards.
Schedule
- Full-time or part-time opportunities available.
- Schedule will be based on program and client needs.
- Some flexibility may be available depending on the position and clinic schedule.
Why Join A Better Way Outreach?
At ABW, you’ll have the opportunity to be part of a collaborative team focused on making a meaningful difference in the lives of the individuals and families we serve. We value compassionate care, teamwork, professionalism, and treating every client with dignity.
Pay: $21.00 – $25.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Title: Receptionist/Front Desk
Company: A Better Way Outreach
Location: Indianapolis, IN
Category:
