Overview
Recovery Officer Jobs in Redditch, England, UK at More Recruitment SLC LTD
Job Title:
Recovery Officer
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Location:
Redditch
About Us:
We have been a leader in the debt recovery enforcement sector for over 40 years, supporting hundreds of local authorities and Transport for London. With a strong UK team of 500 employees, we are committed to building a culture where everyone has the opportunity to do
meaningful work
and be both recognised and rewarded for their efforts.
Position Overview:
Due to expansion, we are seeking to recruit a new Recovery Officer to
join our team
. The successful candidate will be responsible for managing accounts, negotiating payment arrangements, handling correspondence, and interacting with customers and third parties to resolve accounts. This role requires a high standard of service,
professionalism
, and
empathy
, especially when dealing with potentially
challenging
accounts.
Key Responsibilities:
* Review and action accounts at various diary statuses, ensuring they are progressing correctly.
* Update computer records following activities such as Enforcement Agent visits, telephone calls, or correspondence.
* Negotiate payment arrangements in line with client guidelines.
* Compose bespoke replies and manage standard computerised letters.
* Handle telephone calls and in-person visits from defendants, clients, debt advisory groups, and third parties.
* Ensure appropriate actions for potentially vulnerable customers based on client guidelines.
* Understand different forms of insolvency and their impact on regulations.
* Answer customer inquiries related to insolvency proceedings via telephone or correspondence.
* Maintain a high standard of service, acting professionally, respectfully, and ethically.
* Cover other roles such as Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as required.
* Assist with any other duties within the scope of the job
purpose
.
Benefits:
* Basic Salary of £23,700
* Office and hybrid working pattern
*
Company pension plan
* Company Life Assurance Plan
* 28 days paid annual leave
* Opportunities for future training and
career development
* Daily refreshments, including a selection of fruit
Qualifications:
* Strong
communication
and negotiation skills
* Ability to handle
challenging
accounts with
empathy
and
professionalism
* Knowledge of insolvency proceedings and regulations
* Proficiency in using computer systems for record updates and correspondence
*
Flexibility
to cover various roles as needed
How to Apply:
Interested candidates should submit their CV
Title: Recovery Officer
Company: More Recruitment SLC LTD
Location: Redditch, England, UK
Category: Administrative/Clerical, Finance & Banking
