Overview
Referral Representative Jobs in Whittier, California, USA at PIH Health Hospital
The Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and or ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Scheck-Out Receptionist as well as provides back up support to the front office.
The Representative works under general supervision to perform various front office duties in the medical office setting to ensureefficient operations, as well as prepare/complete various charge documents prior to forwarding to Business Services; maintains positive relationships with patients, family members, visitors, and employees.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.
The organization is nationally recognized for excellence in patient care and patient experience.
Required Skills
Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
Knowledge of computerized practice management systems and other computerized systems (Microsoft office programs and electronic health records systems).
Demonstrates excellent telephone management skills.
Superb organizational & prioritization skills.
Ability to meet crucial time parameters as it relates to patient care.
Ability to independently identify and solve problems.
Detail oriented.
Excellent customer and interpersonal skills; strong liaison skills.
Demonstrates strongcompassionfor the specific patient population.
Required Experience
Required:
High school diploma or equivalent (GED).
At least 2 years of experience in an office or hospital setting.
Previous experience with ICD-9 & CPT coding systems.
Knowledge of medical terminology.
Preferred:
Thorough knowledge of frequently ordered diagnostic tests.
Address
12462 Putnam Street
Salary
Shift
Days
FLSA Status
Non-Exempt
Zip Code
90602 #J-18808-Ljbffr
Title: Referral Representative
Company: PIH Health Hospital
Location: Whittier, California, USA
Category: Healthcare, Administrative/Clerical
