Overview
Remote Receptionist Jobs in North Carolina at Catawba Valley Medical Services
Position: Receptionist
Reports To: Operations Manager
Job Summary
The Secretary serves as the front-line administrative support professional for the agency, ensuring a welcoming, organized, and efficient office environment. This role is responsible for managing incoming communications, supporting office operations, assisting with employee and client administrative needs, maintaining records, and providing administrative support to the Office Manager, Program Director, and Scheduler.
The ideal candidate is highly organized, professional, customer-service oriented, and able to maintain accuracy while managing multiple priorities in a fast-paced healthcare environment.
Essential Duties and Responsibilities
Reception and Communication
- Answer and direct incoming phone calls in a professional and courteous manner.
- Respond to general inquiries and direct concerns to the appropriate department or leadership team member.
- Take accurate messages and ensure timely follow-up.
Documentation and Compliance
- Maintain confidentiality of all employees, clients, and agency information.
- Assist with internal audits, file reviews, and quality assurance activities.
- Support compliance efforts by maintaining required documentation and tracking administrative deadlines.
Customer Service
- Provide exceptional customer service to clients, family members, caregivers, referral sources, and visitors.
- Demonstrate professionalism, empathy, and respect in all interactions.
- Represent the agency positively both internally and externally.
Qualifications
Education and Experience
- High school diploma or equivalent required.
- Associate degree or administrative certification preferred.
- Minimum one year of administrative, receptionist, customer service, or office support experience preferred.
- Experience in healthcare, home care, or human services preferred.
Skills and Competencies
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High level of attention to detail and accuracy.
- Professional telephone etiquette.
- Strong customer service and interpersonal skills.
- Ability to maintain confidentiality and professionalism.
- Ability to prioritize tasks and work independently.
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Ability to learn and navigate agency software systems.
- Experience with AxisCare or similar healthcare software preferred.
- Basic office equipment proficiency, including printers, scanners, copiers, and multi-line phone systems.
Pay: $10.00 – $14.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: Remote
Title: Remote Receptionist
Company: Catawba Valley Medical Services
Location: North Carolina
Category:
