Overview
Repairs Coordinator Jobs in Aylesbury, England, UK at Sky Personnel
Main
Purpose
of your job
Do you have the following skills, experience and drive to succeed in this role Find out below.
To administer the repairs process from initial customer enquiry through survey and quotation to job completion
Responsibilities
– To manage customer enquiries from initial request through survey and quoting stage to job completion
– To raise job packs and files and mark on job board, manage and plan ongoing jobs
– To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs
– To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements
– To ensure completed jobs are forwarded for pricing and invoicing procedure
– To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required
-To hold and maintain accurate and up to date customer record information
– All tasks to be completed in accordance with the
Quality Assurance
policy and procedures
Knowledge
IT – Microsoft Word Excel and Outlook
Skills
–
Communication
– Oral and Written
– Organisation and project planning
–
Teamwork
–
Flexibility
and willingness to change
– Ability to understand basic Technical issues
Experience
Customer Services background
Hours
This is a full-time permanent role (35 hours a week), Monday
– Friday 8.30 – 4.30 and 9.00 – 5.00 ( will be one week earlies 1 week lates) 1 hour for lunch.
Holidays 20 days holiday plus bank holidays 1st year
23 days holiday plus bank holidays thereafter
Salary £ 27,000 – £29,000
Title: Repairs Coordinator
Company: Sky Personnel
Location: Aylesbury, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
