Overview
Retail Relations Officer Jobs in Doha, Qatar at Madre Integrated Engineering
Title: Retail Relations Officer
Company: Madre Integrated Engineering
Location: Doha, Qatar
We are seeking a highly professional and customer-focused Retail Relations & Administrative Coordinator to support stakeholder engagement, retail partner relations, and administrative operations. The ideal candidate will possess a strong marketing background, excellent communication skills, and proven experience in retail relations, customer engagement, or similar functions. This role requires a proactive individual capable of maintaining strong relationships with retail partners while providing efficient administrative and secretarial support within a fast-paced project environment.
Key Responsibilities
Retail Relations & Customer Engagement
- Build and maintain positive relationships with retail tenants, partners, and stakeholders.
- Act as the primary point of contact for retail-related inquiries and communications.
- Coordinate with retail partners to ensure smooth day-to-day operations and issue resolution.
- Support customer engagement initiatives, promotional campaigns, and marketing activities.
- Gather feedback from retailers and customers and provide recommendations for service improvements.
- Assist in organizing events, activities, and retail engagement programs.
- Prepare reports, presentations, and updates related to retail operations and stakeholder engagement.
Administrative & Secretarial Support
- Provide comprehensive administrative and secretarial support to management and project teams.
- Manage calendars, appointments, meetings, and travel arrangements as required.
- Prepare correspondence, meeting minutes, reports, and official documents.
- Maintain accurate records, filing systems, and project documentation.
- Coordinate internal and external communications professionally and efficiently.
- Handle confidential information with discretion and professionalism.
- Support procurement, logistics, and general office administration activities when required.
Coordination & Stakeholder Management
- Liaise with internal departments, contractors, consultants, and external stakeholders.
- Ensure timely follow-up on action items, requests, and project deliverables.
- Support management in coordinating activities across multiple teams and stakeholders.
- Contribute to maintaining a professional image and high standard of customer service.
Requirements
- Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field.
- Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles.
- Strong marketing background with experience supporting customer-focused initiatives.
- Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential.
- Excellent communication, interpersonal, and stakeholder management skills.
- Fluent in Arabic and English (written and spoken).
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Professional appearance, positive attitude, and customer-oriented approach.
- Ability to work independently and manage multiple priorities effectively.
- Valid Qatar Resident Permit (RP).
- Available for immediate joining.
