Overview
Sales Support Administrator Jobs in Ninh Kieu, Can Tho, Vietnam at Human Resources – Charmant Suites Can Tho
Title: Sales Support Administrator
Company: Human Resources – Charmant Suites Can Tho
Location: Ninh Kieu, Can Tho, Vietnam
Company Description Charmant Suites is a hospitality property located in the vibrant capital of the Mekong Delta, offering guests an elegant retreat amid a scenic waterside landscape. The property emphasizes warm, heartfelt service that reflects Western cultural influences blended with local charm. Each product and service is designed to create memorable experiences for visitors during their stay in Can Tho. Charmant Suites focuses on high-quality accommodation and personalized service, making it an attractive workplace for hospitality professionals who value guest satisfaction and attention to detail.
Role Description The Sales Support Administrator is a full-time, on-site role based in Ninh Kieu, supporting the sales and reservations functions of Charmant Suites. This role involves handling customer inquiries, processing reservations and orders, preparing sales documents, and maintaining accurate records in the property’s systems. The Sales Support Administrator collaborates closely with the sales team to follow up on leads, prepare proposals, and ensure timely communication with corporate and individual clients. Daily tasks include coordinating with other departments to ensure smooth guest experiences, updating promotional materials, and providing administrative assistance to support sales activities. The role also requires monitoring guest feedback, assisting in reporting, and contributing to a professional and efficient sales office environment.
Qualifications
- Customer-focused skills, including strong Customer Service abilities and a professional, welcoming approach to guests and clients.
- Effective Communication skills, both verbal and written, with the ability to interact clearly with internal teams and external partners.
- Order Processing and Sales support experience, including handling bookings, preparing quotations, and updating sales records.
- Administrative Assistance skills, such as organizing files, managing schedules, and supporting day-to-day office operations.
- Strong attention to detail, accuracy in data entry, and proficiency with common office software (e.g., MS Office, email, spreadsheets).
- Ability to work on-site in Ninh Kieu, collaborate in a team environment, and manage multiple tasks with good time management.
- Previous experience in hospitality, hotel sales, or reservations is highly desirable.
- Relevant education in hospitality, business, or a related field is an advantage; English or other language skills are beneficial.
