Overview
Sales Support & Customer Service Executive Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Ruyi Holdings
Title: Sales Support & Customer Service Executive
Company: Ruyi Holdings
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join Ruyi Holdings – Build People, Build Legacy
Join Ruyi Holdings, the proud brand owner of ZÉLL-V, a leading innovator in Therapeutic Cellular Therapies, beauty, and nutritional therapy, with more than 25 years of excellence in the market. Headquartered in Kuala Lumpur, our company is renowned for its premium-quality anti-aging cellular extracts, weight management solutions, nutritional supplements, and beauty products under the ZÉLL-V brand.
As an award-winning organization, Ruyi Holdings has received more than 20 prestigious accolades, including:
- Singapore SME 500 Awards 2025
- Global Health & Wellness Award 2024
- The Brand Laureate Entrepreneur Awards 2023
- Global Health & Travel – Best Wellness and Holistic Provider of the Year in Asia Pacific 2018
- Malaysia Health & Wellness Brand Awards 2017
- Asia Pacific Brands Award 2013
With a commitment to revolutionizing health and wellness, Ruyi Holdings continues to make a positive impact on lives globally.
Why Join Us?
- Competitive Compensation & Rewards : Enjoy an attractive salary package complemented by yearly performance bonuses, recognizing your hard work and dedication.
- Exclusive Rewards & Recognition : Be acknowledged for your contributions with long service awards and excellence awards that celebrate your achievements and commitment.
- Comprehensive Training : Enhance your professional skills through specialized training programs designed to support your career growth and job performance.
- Stability & Growth : Become part of a well-established organization with over 25 years of industry experience, offering job security, fast-track career progression, and continuous personal development opportunities.
- Exclusive Staff Discounts : Benefit from attractive discounts on our premium products and services, adding extra value to your employment.
- Engaging Yearly Activities : Participate in exciting team-building events, annual gatherings, and various activities that foster camaraderie, collaboration, and a strong team spirit.
Role Overview
The Sales Administration Executive plays a critical role in supporting HCCs and Nutritionists by ensuring smooth sales documentation, accurate reporting, appointment coordination, and operational readiness. This role requires strong administrative skills, attention to detail, and the ability to work closely with multiple departments to maintain efficiency and service excellence.
Key Responsibilities
1. Sales Administration & Documentation
- Prepare, process, and verify sales documentation, invoices, and related paperwork
- Ensure accuracy and completeness of sales records and supporting documents
- Monitor and follow up on sales memos and outstanding documentation
- Maintain proper filing and documentation systems (physical and digital)
2. Reporting & Sales Monitoring
- Compile and analyze daily, weekly, monthly, and yearly sales reports
- Compare sales performance trends and highlight discrepancies or variances
- Assist in preparing management reports and performance summaries
- Support KPI tracking and sales performance monitoring
3. Scheduling & Coordination
- Manage appointment scheduling for HCCs and Nutritionists
- Coordinate booking arrangements with internal departments
- Ensure smooth communication between sales, operations, and customer service teams
- Monitor schedule conflicts and optimize appointment slots
4. Customer & Operational Support
- Provide frontline customer service support when required
- Assist in handling customer inquiries related to appointments or documentation
- Ensure outlet environment is clean, organized, and professional at all times
- Ensure operational readiness before business hours (documents, materials, system readiness)
5. Compliance & Process Improvement
- Ensure sales processes comply with company SOPs and policies
- Assist in reviewing and improving sales administrative procedures
- Support audit documentation and internal compliance checks
Who We Are Looking For
Education
- Diploma and above in Business Administration, Sales, or related field
Experience
- Minimum 2–3 years experience in sales administration, retail support, or customer service
- Experience handling reports and performance data preferred
- Experience in healthcare, wellness, or retail environment is an advantage
Technical Skills
- Proficient in Microsoft Excel and reporting tools
- Familiar with CRM, POS, or sales tracking systems
- Strong documentation and data management skills
Personal Attributes
- Detail-oriented and highly organized
- Responsible, proactive, and able to work independently
- Strong communication and coordination skills
- Able to perform in a fast-paced, service-driven environment
- Willing and able to work on shift schedules, including weekends and public holidays if required
Be Part of a Growing Legacy
Discover a career where your growth, contributions, and well-being are truly valued.
Apply now and take the next step in your career journey with Ruyi Holdings.
