Overview
Scheduling Admin Jobs in Concord, MA at The Planet Group
Title: Scheduling Admin
Company: The Planet Group
Location: Concord, MA
The Scheduling Admin supports service operations by coordinating scheduling, communication, and execution between field service, customer care, technical support, and leadership teams. Focus is to deliver a seamless customer experience.
Responsibilities
?Scheduling & Coordination
- Manage field service engineer schedules, dispatching, and service appointments
- Balance workload and align resources to operational priorities
?Cross-Functional Collaboration
- Partner with Service Managers, Technical Support, Customer Care, and Operations
- Support escalations, urgent requests, and shifting priorities
?Customer Communication
- Provide timely updates on service visits, timelines, and changes
- Maintain a professional, customer-focused approach
?Operations & Administration
- Support service orders, documentation, and scheduling systems
- Maintain accurate records and tracking
? Qualifications & Experience
- 3+ years in scheduling, coordination, or service operations
- Experience working in a manufacturing, technical service, or advanced technology environment strongly preferred
- Excellent communication skills and cross-functional collaboration
- Pay is $23-28/hr
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