Overview
Seasonal Support Specialist Jobs in Remote at SCHOOL FAMILY MEDIA, LLC
Join Our Team as a Seasonal Support Specialist – Perfect for individuals seeking a flexible, seasonal, remote role with a meaningful impact in the education sector!
Description
Job Title: Seasonal Support Specialist / Intern
Reports To: Manager of Leader Support
Location: Remote
Schedule: April–August | 30 hours per week
Shifts Available:
9:00 AM – 3:00 PM ET
1:00 PM – 7:00 PM ET (10:00 AM – 4:00 PM PT)
Hourly Rate: $18.00 – $19.00/hour
Benefits: Not eligible for benefits
About Us
School Family Media is revolutionizing how schools and families prepare for back-to-school! Through our nationally recognized platforms, TeacherLists, EduKit, and PTO Today—we simplify the back-to-school process for educators, volunteers, and parents. As a mission-driven company, our goal is to make life easier for school communities and help ensure students are prepared to learn.
About the Role
We’re seeking two Seasonal Support Specialists/Interns to join our fast-paced TeacherLists Support Team during the busy back-to-school season. This is a temporary, remote role ideal for individuals interested in customer service, support operations, education technology, or account services.
In this role, you’ll help schools, teachers, and parents get the most out of our TeacherLists platform by answering questions, troubleshooting account issues, and supporting onboarding and updates—all while providing excellent customer service.
Key Responsibilities
Respond promptly to requests and customer inquiries via email, chat, and phone regarding our TeacherLists.com digital platform for school supply and wish lists
Provide accurate, friendly, and efficient assistance with platform navigation, account access, and updates
Troubleshoot issues and follow them through to resolution, ensuring a positive customer experience
Maintain clear records of interactions and escalate complex issues as needed
Collaborate with internal teams to ensure seamless customer support across departments
Support peak-season operations by working designated weekend shifts in July (as needed)
Ideal Candidate
Detail-Oriented & Organized
Strong attention to detail with excellent organizational skills
Capable of managing multiple support requests with accuracy and efficiency
Strong Communicator & Customer-Focused
Excellent written and verbal communication skills
Comfortable engaging with customers across various platforms
Committed to delivering a positive and helpful customer experience
Tech-Savvy & Quick Learner
Proficient in Microsoft Office and familiar with using web-based platforms
Able to learn new systems quickly, including proprietary platforms
Self-Motivated & Proactive
Able to work independently and take initiative
Eager to contribute to a collaborative team environment
Qualifications
Bachelor’s degree or currently pursuing a degree
Previous experience in customer service or support preferred
Comfortable working in a remote setting with minimal supervision
Why Join Us?
This is a fantastic opportunity to gain firsthand experience in customer support, education technology, and operations—while making a meaningful impact on the back-to-school experience for schools, teachers, and families nationwide.
Whether you’re a student, recent graduate, or looking for a flexible, seasonal role, we’d love to hear from you!
Salary
$18 – $20 per hour
Title: Seasonal Support Specialist
Company: SCHOOL FAMILY MEDIA, LLC
Location: Remote
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