Overview
Secretary/Administrator Jobs in Prescot, England, United Kingdom at Mersey Care NHS Foundation Trust
Title: Secretary/Administrator
Company: Mersey Care NHS Foundation Trust
Location: Prescot, England, United Kingdom
An opportunity has arisen for Band 3 Secretary/Administrators within Community Care Services at Mersey Care NHS Foundation Trust.
This role provides a comprehensive, high‑quality administrative and reception support service, acting as a key point of contact for patients, service users, carers, and health professionals. The post holder will support clinical and operational teams to ensure the effective, timely and confidential management of information and access to services.
The post holder will have responsibility for supervising administrative staff, allocating tasks and supporting the smooth running of the service
You will have experience working in an administrative role, ideally within the NHS or a healthcare setting, with strong IT, organisational and communication skills. You will be able to manage competing demands, work accurately with confidential information, and provide a high standard of customer service.
An NVQ Level 3 in Business Administration or equivalent experience is essential. Experience of patient administration systems and working in a busy office environment is desirable.
One part time role is available for 22.5 hours to cover Maternity Leave
Supervisory responsibilities
Act as first point of contact, providing reception services for patients, carers, staff and visitors
Manage telephone, email and general enquiries, prioritising and escalating as appropriate
Arrange clinics, appointments and meetings, including diary management and record keeping
Create, update, and maintain electronic patient records in line with Trust policies
Input, retrieve and quality‑check sensitive and confidential information accurately
Support referral pathways and liaise with internal and external agencies as required
Produce reports, statistics and performance information using Trust IT systems
Maintain supplies, support administrative systems, and highlight operational issues
Contribute to service improvement activity and provide cover for colleagues when required
VALUES -You will role‑model Mersey Care’s CARES values and contribute to a Just and Learning Culture, promoting Civility and Respect in all interactions.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Lisa Lowe Job title: Deputy Admin Support Manager Email address: [email protected] Telephone number: 07884441768
