Overview
Senior Scheduler – CV Surgery Jobs in Baytown, Texas, USA at Houston Methodist
Position: Senior Scheduler – CV Surgery – (Baytown)
At Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services (e.g., surgery, special procedures) on a routine basis and ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately.
Additional responsibilities include serving as a resource and trainer for less experienced and new staff. The Senior Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
PEOPLE ESSENTIAL FUNCTIONS
Promotes apositive work environmentand contributes to adynamicteam focused work unit that actively helps one another to achieve optimal departmental and organizational results.
Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed.
Communicates with departments throughout the facility when barriers to the current schedule present.
Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.
SERVICE ESSENTIAL FUNCTIONS
Schedules patients for complex services (e.g., surgery, special procedures) on a routine basis accurately on the appropriate schedule. Synchronizes the appointment calendars in order to effectively schedule patients according to physician/department availability and urgency of patient service requirements as needed. May also provide pre-registration services.
Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria. Enters all diagnostic services, surgical services and special procedures on the schedule as applicable.
Confirms patients’ appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling. Generates reports and assists with department correspondence as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Communicates to resolve patient access and quality service matters. Keeps open channels ofcommunicationwith physician, patient, and service areas regarding action taken and outcome. Resolves complex problems and issues.
Schedules patient appointments utilizing standard operating procedures and enters data into EHR system with a high level of thoroughness, accuracy and timeliness.
Meets scheduling goals set by the department (e.g., abandonment rate, productivity/activities per hour, …
Title: Senior Scheduler – CV Surgery
Company: Houston Methodist
Location: Baytown, Texas, USA
Category: Healthcare, Administrative/Clerical
