Overview
Service Administrator Jobs in Duluth, GA at Robert Half
Title: Service Administrator
Company: Robert Half
Location: Duluth, GA
We are looking for a Service Administrator to join a customer-focused team in Duluth, Georgia. This is a Contract position suited for someone who enjoys resolving service issues, coordinating with customers and partners, and keeping administrative workflows organized. The ideal candidate will bring strong communication skills, attention to detail, and the ability to manage multiple requests in a fast-paced support environment.
Responsibilities:
• Assist customers by answering questions about products, services, and service-related procedures through phone and email support.
• Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner.
• Review warranty-related requests and determine the appropriate next steps for claim handling and resolution.
• Provide updates to customers and service providers regarding open service cases and follow through until completion.
• Create and manage return authorization requests for defective items and coordinate the related administrative steps.
• Enter and process orders for chargeable service work, while also preparing purchase orders for outside vendors as needed.
• Examine invoices and supporting documentation to address discrepancies, service questions, and related follow-up items.
• Assist with internal administrative activities, including vendor onboarding support and general operational coordination.
• Offer guidance to less experienced team members when needed and contribute ideas that improve efficiency and service quality.
• Remain available for incoming customer calls and complete additional administrative assignments as business needs require.
• High school diploma or equivalent required; an associate degree in administration, electrical, electronics, or a related field is preferred.
• At least 1 year of experience in customer service, service administration, call center support, or a similar role.
• Strong customer support skills with the ability to manage inquiries, complaints, and follow-up communication professionally.
• Proficiency with Microsoft Office, especially Excel, and comfort working across multiple browser-based systems.
• Experience with email correspondence, order processing, and general clerical or administrative tasks.
• Familiarity with SAP or similar enterprise systems is preferred.
• Ability to troubleshoot service-related issues, including connectivity concerns, while maintaining accuracy and organization.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.
