Overview
Service Administrator – RV / Admin / Reception Jobs in Traverse City, MI at Source Recruitment Group
Service Operations Administrator
Are you highly organised, detail-focused and confident working in a fast-paced service environment? We are looking for a dependable Service Operations Administrator who can keep technician time, repair orders and essential documentation accurate and up to date. This is a key behind-the-scenes role where your accuracy, follow-through and ability to spot discrepancies will help the entire service department run smoothly and ensure customers receive an efficient, professional experience.
Key Responsibilities
- Process and maintain technician hours and time daily, ensuring all information is complete and accurate.
- Enter technician stories, job causes, labour time, photographs and supporting documentation into repair orders.
- Assist with repair-order and job-line setup, including entering approved labour amounts.
- Enter inspection results and other service information into the relevant software systems.
- Scan and upload documentation, including walk sheets, Terms of Service and unit check-in paperwork.
- Send appointment reminders, scheduling updates and other service-related text messages to customers.
- Process customer and internal unit requests for service and repair.
- Support the processing of factory and trade arrivals, including:
- Completing and checking driver paperwork
- Verifying VINs
- Confirming MSRP and unit information
- Documenting any shortages or damage
- Routing keys and paperwork to the appropriate department
- Review information carefully, identify discrepancies or missing details and escalate exceptions to management when required.
- Follow established processes while helping to maintain an organised, accurate and efficient service operation.
Skills and Personal Qualities
- Excellent attention to detail and a high level of data-entry accuracy.
- Highly organised, with strong follow-through.
- Able to manage several repetitive and time-sensitive tasks simultaneously.
- Strong computer skills and the ability to learn new systems quickly.
- Professional telephone manner and customer-service skills.
- Clear and accurate written communication.
- Comfortable working with technician hours and basic numerical calculations.
- Able to identify discrepancies rather than simply process information.
- Process-oriented and comfortable following established procedures.
- Dependable, self-motivated and able to work independently with limited supervision.
- Calm and professional when working in a busy service environment.
Preferred Experience
Previous experience within automotive, RV, powersports, equipment, dealership service, warranty administration, repair-order processing, dispatch or another high-volume operational administration environment would be beneficial.
RV industry experience is preferred but is not essential. Accuracy, organisation, process discipline and the ability to learn new systems are more important.
Why Join Us?
This is an excellent opportunity to become an important part of a busy service team where your work will make a genuine difference. If you take pride in getting the details right, enjoy keeping processes organised and can confidently manage a varied administrative workload, we would like to hear from you.
Great benefits, job progression opportunities, competitive pay.
How to Apply
This vacancy is being handled exclusively by Source Recruitment Group.
Send your CV to Emma Platt – [email protected]
By responding to this email/job advertisement, and providing your phone number, you agree to receive text messages from members of Source Recruitment Group related to your application, your resume, and/or current and future job opportunities. Message and data rates may apply, depending on your cell phone service plan. You can opt- out of these communications at any time without adversely impacting any current or future job application. If you opt- out we will send you a text message to confirm we have processed your cancellation and send you a text message to invite you to sign up for work-related communication. #HTF789
Our client is an equal opportunities employer.
We are committed to building an inclusive workplace and welcome applications from candidates of all backgrounds, experiences, and identities. Fair treatment is ensured throughout every stage of the recruitment process.
Pay: $18.00 – $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Service Administrator – RV / Admin / Reception
Company: Source Recruitment Group
Location: Traverse City, MI
Category:
