Overview
Service Coordinator Jobs in Kathmandu, Bāgmatī, Nepal at Sojo Data
Title: Service Coordinator
Company: Sojo Data
Location: Kathmandu, Bāgmatī, Nepal
Key Responsibilities
● Manage RMA and warranty-related cases from initiation
through resolution.
● Handle service intake, assess customer issues, prioritize
cases, and coordinate technician assignments.
● Coordinate voucher processing, replacement requests, and
necessary approval procedures.
● Communicate with customers regarding service status,
follow-ups, and product dispatch.
● Maintain accurate service records, case updates, reports,
and inventory-related data.
● Track service cases and ensure timely resolution in
coordination with relevant teams.
● Prepare and maintain service reports and databases using
MS Excel and other data management tools.
● Coordinate effectively with technicians, customers,
warehouse teams, and internal departments.
● Ensure all service documentation and records are complete,
accurate, and up to date.
Required Skills & Competencies
● Strong understanding of RMA and warranty case handling.
● Good knowledge of service coordination, case tracking, and
dispatch processes.
● Proficiency in MS Excel and data management.
● Strong customer communication and interpersonal skills.
● Ability to handle multiple service cases and priorities
simultaneously.
● Good problem-solving and decision-making abilities.
● Strong attention to detail with a focus on accuracy.
● Ability to remain organized and perform effectively under
pressure.
● Good time management and ability to meet deadlines.
● Responsible, proactive, and team-oriented approach.
Requirements
●Bachelor’s degree in Management, Business Administration,
or a related discipline is preferred.
● Candidates with prior exposure to service coordination,
customer support, after-sales service, or a similar function
will have an added advantage.
● Fresh graduates or candidates with up to 1 year of relevant
experience are encouraged to apply.
