Overview
Service Coordinator Jobs in San Antonio, Texas, USA at Ingersoll Rand Careers
Job Title:
Service Coordinator
Location:
San Antonio, TX
About Us
Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe insustainabilitythrough the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Ingersoll Rand is adiverse and inclusiveenvironment. For more information visit:
Job Overview:
This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.
Responsibilities:
Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
Guide and develop service technicians as appropriate, assisting in technical issue resolution.
Ensure timely and accurate invoicing.
Manage service inventory and rental fleets (repair status, location, etc.)
Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
Earncustomer loyaltyby effectively and efficiently managing customer interactions, ensuringcustomer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
Order and receive parts for jobs. Monitorshipping and receivingactivities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
Display team effort and dedication to customer by maintainingflexibilityto work overtime and weekends as the business requires.
Requirements:
High School Diploma or GED
1+ years of experience in a call center environment
Core Competencies:
Exceptional organization,communication(verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible,fast-paced work environment.
Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
Exceptional customer service skills, including proper phone etiquette and skills.
Preferences:
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad) is required.
Knowledge of mechanical and electrical systems is preferred.
This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 50+ lbs.
Travel & Work Arrangements/Requirements:
This position will be based at our site in San Antonio, TX, with minimal anticipated travel.
What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Ourcom…
Title: Service Coordinator
Company: Ingersoll Rand Careers
Location: San Antonio, Texas, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
