Overview
Service Department Administrator Jobs in Dubai, United Arab Emirates at KROHNE Solutions
Title: Service Department Administrator
Company: KROHNE Solutions
Location: Dubai, United Arab Emirates
KROHNE Solutions (location Dubai) provides engineered turn-key solutions for process control and automation – worldwide. From single flow computers to complete skids, from instrument management software to metering and full monitoring solutions (including leak detection systems for pipelines), we support the full project lifecycle: from first consultancy to commissioning and service.
Our Dubai office plays a key role in supporting customers across the region with our full 360-degree service concept, ensuring smooth and continuous operation in the field. We deliver solutions that improve sustainability and efficiency in various segments – including demanding applications in renewable energies (such as hydrogen and carbon capture) as well as traditional industries like chemical, oil & gas, power generation, marine, and water & wastewater.
Here, you’ll be working in a diverse, international team, closely connected to colleagues and customers across multiple countries.
KROHNE Solutions is looking for an experienced Service Department Administrator
Are you an organized, service-minded multitasker who enjoys keeping everything and everyone on track? Do you like combining administrative work with contact with colleagues, customers and suppliers in an international environment? Then our Service Department Administrator role in Dubai might be a perfect fit for you.
You support our Service team in all operational, financial and logistical activities. You make sure that our service engineers can do their job – well prepared, safely, and on time – and that our customers receive clear quotations and correct invoices.
Your responsibilities:
- Perform general administrative tasks for the Service department, including:
- Telephone handling, correspondence, invoicing, translation work, archiving, small shipments, statements of expenses and organizing and prioritizing the workload.
- Prepare small-value quotations.
- Arrange travel for Service Engineers, including hotel and flight bookings.
- Process visa applications for colleagues and visitors.
- Ensure that tasks can be carried out properly, for example by arranging PPE and monitoring that test equipment is maintained and calibrated on time.
- Prepare cost calculations for service activities.
- Participate in the financial handling of Service orders: prepare invoices in the ERP system, send them to customers, and follow up where necessary.
- Ensure that all orders are correctly reported and recorded.
- Maintain service records, logs, and basic departmental reports.
- Prepare quotations for spare parts and service work.
What you bring
- Completed vocational or bachelor’s education (for example in Administration, Business, Logistics or similar).
- Experience in an administrative or commercial support role, preferably in a technical or service environment.
- A genuine interest in technology, process control and/or technical services – you don’t have to be an engineer, but you enjoy working in a technical setting and learning the basics of our solutions.
- Strong organizational skills; you can handle multiple tasks and priorities at the same time.
- Accuracy with numbers and documents (quotations, invoices, cost calculations).
- Comfortable working with ERP systems and MS Office (especially Excel and Outlook).
- Good communication skills, both written and spoken.
- Professional level of English; additional languages are an advantage.
- A proactive, hands-on mindset and a customer-oriented attitude.
- Willingness to work in an international, multicultural environment in Dubai.
What we offer
- A varied position in a dynamic, international technical service environment.
- A role with visible impact: you are a central point of contact for the Service department in Dubai.
- The opportunity to learn more about industrial process automation, flow and metering solutions, and technical service.
- Room for your own ideas to improve processes and ways of working.
- An open, informal and supportive team culture.
- Competitive employment conditions in line with your experience and local market practices.
Interested?
Does this sound like you? Click “Apply” on LinkedIn and upload your CV and a short motivation.
