Overview
Service Dept. Business Development Center Admin. Jobs in Wesley Chapel, FL at Wesley Chapel Toyota
Dealership:
L0343 Wesley Chapel Toyota
Do You Have Great Customer Service Skills?
Looking for Better Hours and Opportunity for Career Advancement?
Join the Award-Winning Service Team at Wesley Chapel Toyota!
Wesley Chapel Toyota, recipient of Toyota’s Presidents Award and an Automotive News Best Dealerships to Work For 2024 and 2023, is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!
As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.
What will you be doing?
Outbound and inbound customer phone calls.
Respond via email and phone to Internet Leads
Determine each customer’s needs by asking the correct questions
Set appointments for Service Department
Ensure a positive customer experience
Introduce customers to Service Advisors
Enter customer information into CRM
Who are we looking for?
Customer-focused, energetic, and self-motivated
Experience in customer service or call center
Strong communication skills –verbal and written
Bi-lingual (ability to speak Spanish) a plus!
Excellent computer skills
Highly organized with attention to detail
Experience with Volie, CDK and XTime a plus!
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Title: Service Dept. Business Development Center Admin.
Company: Wesley Chapel Toyota
Location: Wesley Chapel, FL
Category:
