Overview
Service & Operations Support Jobs in Livermore, California, USA at Monarch Landscape Companies Defunct
Jensen Landscape Services
Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your
professionalism
leads to
autonomy
!
JOB SUMMARY:
Serve as first point of contact for client inquires and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.
MINIMUM QUALIFICATIONS:
Education
High School diploma or equivalent
BA in Business Administration or 4 years related work equivalent in experience
Experience
2-4 years related work experience
License or Certification
Valid driver’s license
Specialized Skills
Strong internal and external customer service
Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
Effective oral and writtencommunication
Demonstrated ability to timely and proactively follow up on and resolve problems
Proven track recordof very highattention to detailand organization
Proven ability to work within time constraints with limited supervision
Ability to prioritize workload and change direction quickly depending on deadlines
Strong understanding of Microsoft Office Suite, and ERP systems
Strong understanding of CA labor unions requirements
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to adjust to changing priorities and handle multiple tasks simultaneously, withattention to detail
Bi-lingual English/Spanish required, including ability to read, interpret and translate documents and make verbal presentations
Ability to read, write and comprehend English
Ability to speak effectively before employees individually or in a group setting
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constantly required to talk, hear, see, sit, stand and walk
Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
Frequent use of hands to manipulate, handle or feel objects, tools or controls
Occasionally required to lift and/or move up to 25 pounds
Work Conditions
The
work environment
characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Constantly required to use computer-based systems.
Frequently sits for long periods of time in an office environment.
ESSENTIAL DUTIES
Promptly and professionally answer client customer service line
Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
Regular and timely follow up on client requests with operations
Basic proposal creation
Create and send seasonal proposals to clients
Accurately prepare b…
Title: Service & Operations Support
Company: Monarch Landscape Companies Defunct
Location: Livermore, California, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
