Overview
ServiceNow Systems Admin II Jobs in Pasay, National Capital Region, Philippines at Stefanini North America and APAC
Title: ServiceNow Systems Admin II
Company: Stefanini North America and APAC
Location: Pasay, National Capital Region, Philippines
Details:
Job Description
- Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
- Forms
- Workflows
- Catalog Items
- Metrics
- Service Level Agreements
- Reports
- Dashboards
- Complete job responsibilities utilizing predefined release and change management processes
- Contribute to continuous improvement of processes, standards, policies, working methods, and tools
- Deliver a positive and value-added experience to clients in every interaction
- Load, transform and maintain data interfaces between ServiceNow and other systems
- Monitor logs, performance and overall health of ServiceNow instances
- On-time, on-budget delivery of responsibilities (PM)
- Other duties as assigned
- Provide guidance and training of system usage to clients and end users
- Relentless pursuit of quality and complete adherence to coding and quality standards
- Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
- Respond to and address client issues and inquiries in a timely fashion
- Write and maintain up-to-date documentation related to the application administration and configuration
Job Requirements
Details:
- Experience (2-4 years) supporting web based applications
- Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
- Knowledge of IT service management and the ITIL service operations and transition processes
- Knowledge of relational databases
- Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
- Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
- Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
- Preferred: Knowledge of Agile/Scrum methodology
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