Overview
SMS and Dialler Administrator Jobs in Sandton, Gauteng, South Africa at Pepkor Lifestyle
Title: SMS and Dialler Administrator
Company: Pepkor Lifestyle
Location: Sandton, Gauteng, South Africa
Job Title: SMS and Dialler Administrator
Effectively operate the SMS tool and the administration thereof, together with dialler assistance, in order to maximize the benefit to all business partners.
Key Responsibilities
- Action all SMS campaigns, ensuring they are executed within agreed accuracy and budget parameters.
- Track and report on SMS campaigns and daily/monthly statistics to measure campaign success.
- Monitor and report on Dialler performance by extracting data (such as ACD/ACW times) and monitoring Dialler loads to ensure sufficient data is available.
- Deal with customers in a customer-centric manner by effectively resolving complaints and adhering to legislative standards.
- Demonstrate effective self-management and teamwork by meeting deadlines, maintaining professionalism, and actively supporting the core values of the business.
Knowledge
- Proficiency in MS Office, Google Workplace, and Internet Explorer.
- Relevant legislation, specifically the NCA (National Credit Act) and CPA (Consumer Protection Act).
- Contact Centre management and technology, including Collect Smart and Presence Dialler (Presence Supervisor).
- In-depth knowledge of SMS portals, Collections Policies, and Procedures.
- Understanding of the Pepkor Lifestyle operating model, policies, practices, processes, systems, as well as express and implied ethical responsibilities.
Skills
- Verbal and written communication.
- Analytical skills and report writing.
- Influencing others.
- Resource management.
- Internal and external networking.
Behaviours
- Customer Orientation.
- Business Acumen.
- Judgment and Decision making.
- Drive and Energy.
- Attention to detail.
- Resilience.
- Integrity.
Minimum Qualifications
- A National Senior Certificate (Grade 12 ) alongside a Diploma in Business Administration.
- A minimum of one year of practical dialler experience, specifically operating within a Contact Centre collections environment.
