Overview
Somali Receptionist/MNsure Navigator Jobs in Minneapolis, MN at Briva Health
Job Description
We are seeking a Somali-speaking Receptionist / MNsure Navigator to join our Minneapolis office. This role will serve as the first point of contact for clients while also providing direct support and assistance as an MNsure Navigator. This position plays a key role in ensuring a high-quality client experience while helping individuals navigate and enroll in health coverage.
The ideal candidate will be comfortable balancing front desk responsibilities with providing application assistance, education, and support to clients seeking MNsure services.
Receptionist / Administrative Duties:
- Greet and direct clients in person and over the phone to appropriate departments
- Ensure a consistent and high-quality customer experience for all clients
- Support MNsure Navigators with administrative tasks and client coordination
- Operate a multi-line telephone system
- Use client management systems to collect and maintain accurate client data
- Copy, file, and maintain paper and electronic documents
- Handle incoming and outgoing mail
MNsure Navigator Responsibilities:
- Provide in-person and over-the-phone assistance with MNsure applications
- Educate clients on public and private health insurance options, including Medical Assistance and MinnesotaCare
- Assist clients with enrollments and renewals
- Enter and update client information in the system accurately and timely
- Conduct outreach to residents across the metro area to provide education and schedule appointments
- Maintain MNsure certification and stay up to date on program guidelines
- Provide services in a culturally and linguistically appropriate manner
- Demonstrate empathy, professionalism, and sensitivity to diverse client needs
Skills and Qualifications:
Telephone Skills, great communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Fluent in Somali and English
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
- Somali (Required)
Work Location: In person
Title: Somali Receptionist/MNsure Navigator
Company: Briva Health
Location: Minneapolis, MN
Category:
