Overview
Sr Immigration Processing Jobs in Ho Chi Minh City, Vietnam at Visa Solutions Australia
Title: Sr Immigration Processing
Company: Visa Solutions Australia
Location: Ho Chi Minh City, Vietnam
POSITION REPORTS TO
Registered Migration Agent, Senior Migration Agent, Immigration Manager
PRIMARY OBJECTIVE
As a Senior Admin Assistant, you will provide a high level of immigration assistance to Registered
Migration Agents (RMA) and develop and maintain relationships with clients, industry organizations,
government departments, and other entities relevant to the best interests of Visa Solutions.
SPECIFIC RESPONSIBILITIES/ ACCOUNTABILITIES
- Follow the file management systems as per the Code of Conduct and quality control according to VSA risk management guidelines (i.e. correspondence, file notes, receipt, and storage of documents).
- Answering and managing multiple incoming calls and directing them to the appropriate person or business unit.
- Prepare client instructions and relevant document lists for RMA review.
- Ensure weekly follow-up contact with all VSA applicants/sponsors in the allocated caseload.
- Follow-up with all VSA applicants/sponsors and ensure RFI deadlines are met.
- Collate required documentation and prepare complete visa applications for RMA review.
- Preparation of electronic and paper applications for lodgement and RMA review.
- Manage a migration caseload independently under the supervision of RMA.
- Provide weekly progress report on caseload to the supervising RMA.
- Develop correspondence techniques with DHA and other relevant stakeholders as per company guidelines.
- Prepare and send email responses to clients, DHA and other relevant stakeholders.
- Prepare submissions for visa applications across a number of visa classes, including AAT appeals, visa and sponsorship cancellation, health and character issues.
- Preparation of statements; statutory declarations and case submissions, responses to DHA and tribunals, and advice to clients regarding complex matters including appeals.
- Provide high-level support through research to RMA.
- Develop research and analytical skills regarding migration legislation and policy.
- Develop skills in the assessment of client eligibility under Australian Migration law.
- Develop and maintain client relationships (including client meetings) as per company standard if applicable.
- Undertake other tasks as required by management.
ESSENTIAL SKILLS AND EXPERIENCE
- Tertiary qualification in relevant discipline
- Ability to meet deadlines, prioritize and demonstrate problem-solving skills
- Proficient in MS Office suite of software applications including (Excel, Outlook, and Word)
- Excellent written/verbal communications skills coupled with professional presentation skills
- Ability to work autonomously
- Very strong attention to detail
- Ability to work on own initiative and possess good organizational skills and time management skills
- Highly developed research and analytical skills
- Ability to work effectively as a team member
- Good organisation and time management skills
