Overview
Staff Assistant II Jobs in Cambridge, Massachusetts, USA at Harvard University
Basic Qualifications
High school graduate or equivalent with some administrative training and one to two years of related experience (customer service preferred). Must have excellent
communication
and interpersonal skills. Must be able to work as part of a team and be able to effectively interact with a wide variety of constituencies. Must have excellent customer service skills and experience working with the public.
Must be able to perform duties with a high degree of speed, accuracy and
attention to detail
.
Experience with
mail handling, metering, and
shipping and receiving
preferred. Must be willing to work in multiple locations on the Allston and Cambridge Campuses.
Additional Qualifications and Skills
Technology
Skills Required:
Must have strong computer skills including experience with spreadsheet and word processing software packages (Windows, Microsoft Word and Excel, File Maker Pro preferred). Must be willing to supplement knowledge with
training and development
courses.
Special Requirements:
May be required to work alternate schedules during Mail Services’ peak seasons. May be required to be certified through USPS Mail Piece Design program. Will be required to wear a HUMS provided uniform and PPD where necessary. Will be required to have annual trainings through Environmental Health and Safety and maintain certification.
Position Description
Knowledgeable of all Mail and Distribution Services’ policies and procedures. Can handle all forms ofcommunicationwhen handling customer inquiries. Must possess skills in and must be comfortable with dealing with the public and should know how and where to get answers when necessary.
Can perform one or more of the major work processes for Mail and Distribution Services including but not limited to:
Sorting and metering of mail, receiving of parcels from USPS and other carriers, running satellite mail centers, loading docks, mail count, data entry, delivery of mail and packages, tracking of charge back and billing information, Mail Services email responses and the student mail forwarding process.
Must be able to learn all Mail Services’ operating systems and develop a basic understanding of all processes in use at Mail Services.
Must have a working knowledge of mail equipment, such as ink jet printers, inserters and metering machines and ability to run jobs on these machines.
Works to prepare direct mail. Receives inventory, performs miscellaneous hand operations: labeling, folding and kitting.
Will be responsible for work with student and customer information, where confidentiality must be maintained.
Keeps informed of U.S. Postal and other carrier rates and regulations regarding mail piece design and shipping of mail and packages. Uses computer systems forshipping and receivingin place at HUMS including UPS online, FEDEX online, Pitney Bowes and WITS Tracking.
Performs other duties as required.
EEO Statement
We are an
equal opportunity employer
and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Physical Requirements
Considerable reaching, bendi…
Title: Staff Assistant II
Company: Harvard University
Location: Cambridge, Massachusetts, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
