Overview
Student Support & Administration Officer Jobs in Greater Brisbane Area at Industries Services Training (ISAustralia) RTO 0860
Title: Student Support & Administration Officer
Company: Industries Services Training (ISAustralia) RTO 0860
Location: Greater Brisbane Area
Let your attention to detail and people skills shine
Love getting the details right and keeping things running smoothly? This role is for you.
As Student Support & Administration Officer, you will keep the day-to-day operations of our RTO running smoothly including setting up classes, reviewing enrolments, maintaining accurate records and supporting learners across their whole journey with us.
You will also support our offshore student administration team, providing prompt, clear and consistent help across both jurisdictions and helping uphold compliance for the RTO in everything you do.
Key responsibilities include:
• Setting up and confirming classes in the SMS and LMS (aXcelerate)
• Reviewing and processing enrolments accurately, eligibility and pre-enrolment information
• Maintaining 100% data integrity in SMS / AVETMISS records
• Supporting the issuance of certificates and statements of attainment promptly and accurately
• Operating the complaints and appeals workflow within policy timeframes
• Supporting and coordinating with the student administration team
• Maintaining operational checklists, procedures and registers, and flagging improvements
• Providing clear, timely weekly operational reporting
About You
You are someone who:
• Is highly organised, with sharp attention to detail and real process discipline
• Communicates clearly and warmly with learners, trainers and employers
• Stays calm and professional while juggling various priorities
• Takes a solutions-focused, win/win approach to problems
• Brings cultural sensitivity and works well across Australia / Offshore contexts
• Handles learner and organisational information with discretion and confidentiality
Essential Experience
• Certificate III or higher in Business, Business Administration (or demonstrated equivalent experience) and/or Certificate IV in Training and Assessment
• Demonstrated administrative or student support experience within an RTO
• Working knowledge of Student Management and Learning Management Systems (aXcelerate desirable)
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint / OneDrive)
• Australian citizen or permanent resident with the right to work full-time in Australia
Desirable
• Familiarity with the Outcome Standards for NVR RTOs 2025 & AVETMISS reporting
• Experience supporting offshore or bilingual teams
• Experience supporting high-risk-work training administration
• Willingness to travel to support the offshore team where required
Why This Role Is Different
• Be central to day to day operations of a RTO
• Work across Australia and international operations
• Grow your career as the organisation grows
• Help build the processes and standards for High Quality Outcomes
• Join a growing organisation committed to innovation and excellence
Why Join IS Australia?
Our vision is to be the innovators in real training for real jobs. We take the time to understand our customers, make it easy to do business with us, and make sure every decision is a win/win for our customers, partners and us.
This is a role where the details you get right every day make a real difference to learners, trainers and employers across Australia and Offshore.
If you take pride in keeping things running smoothly and want your work to matter, we’d love to hear from you.
