Overview
Student Support Officer Jobs in Singapore, Singapore at ALPHA SKATES PTE. LTD.
Job Description
The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.
Key Responsibilities:
Student Enrollment & Onboarding:
Manage registrations, payments, and documentation for new students.
Convey orientation details and provide academy guidelines to parents.
Communication & Support:
Serve as the primary point of contact for students and parents (via Whats App)
Address inquiries regarding schedules, fees, training programs, and policies.
Administrative Coordination:
Maintain student records (attendance, progress, feedback).
Schedule training sessions and assist with rescheduling of sessions when required.
Assist coaches with equipment, venue bookings, and logistics.
Problem Resolution:
Handle student/parent concerns and escalate issues when necessary.
Work with the management team to improve student satisfaction.
Promotion & Engagement:
Help organize student engagement activities (e.g., tournaments, workshops).
Assist in marketing efforts (social media, newsletters, testimonials).
Requirement
Minimum of diploma in business administrative course
Minimum of 1 year in customer support or student support
Strong communication (written & verbal) and interpersonal skills
Proficient in Microsoft Office
Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.
#J-18808-Ljbffr
Title: Student Support Officer
Company: ALPHA SKATES PTE. LTD.
Location: Singapore, Singapore
Category: Education / Teaching (Bilingual, Business Administration, Education Administration), Administrative/Clerical (Business Administration, Education Administration)
