Student Systems Support Specialist

Overview

Student Systems Support Specialist Jobs in Kamloops, Canada at Thompson Rivers University

Position: Student Systems Support Specialist )

DUTIES & RESPONSIBILITIES

The role involves developing, implementing and maintaining approved fee structures according to TRU policy and building and maintaining the billing rules in the student registration system.

• Liaising frequently with Finance Department with respect to fees and registration.
• Troubleshooting and manually adjusting fees when required, possibly correcting student records and/or section and schedule billing tables.
• Explaining fees and refund structures to the TRU community.
• Functional expert on the day‑to‑day tasks of the Registrar’s Office; providing functional training and assistance to Registrar staff and other TRU employees on student and associated reporting systems.
• Developing training programs and delivering group or one‑on‑one sessions as needed.
• Assisting in coordination of other staff by providing instruction and assignments to specific tasks/situations, especially for testing or training in recent functionality and upgrades.
• Troubleshooting student system data entry issues and assessing duplicate TRU General Person records, fixing accordingly, and maintaining confidentiality of documents and records.
• Creating and maintaining Senate and Board approved TRU programs in student‑related systems to allow admissions and graduation in a wide range of programs in accordance with internal and external policies.
• Ensuring the functional aspects of student‑related systems are set up in compliance with TRU policies and procedures and are executing properly.
• Troubleshooting related issues through training, fixing, or escalating to other team members, departments or external agencies/consultants.
• Maintaining current knowledge of Senate and Board policies, admissions and registration procedures, TRU Calendar content, government policies, transfer credit articulations, accreditation agreements, and related procedures.
• Acting as a consultant to other areas in the Registrar’s Office to modify procedures for compliance.
• Creating and maintaining course catalogue entries for TRU approved courses, Continuing Education and Consortium courses.
• Building course sections including detailed section fees in compliance with Board policy and maintaining related computer system functions.
• Collaborating with other TRU stakeholders in developing standards and procedures through institutional committees.
• Participating in research, implementation and/or design of business solutions for student‑related systems.
• Ensuring student‑related systems are configured in an optimal way.
• Playing a lead role in troubleshooting student system related functionality and process.
• Compiling and distributing reports internally and externally; assembling and maintaining resource material including calendars, manuals and records; maintaining confidentiality of documents and records.
• Creating documentation and user manuals for various student‑related systems.
• Providing administrative support such as producing notices, staff meeting and training notes, and record‑keeping.

QUALIFICATIONS

• Education:

  Associate Degree or two‑year diploma, or equivalent post‑secondary education, with a background in bookkeeping or accounting.

• Experience:

  Five years’ experience in a post‑secondary institution directly related to admissions, registration, fee assessment or cashier and records.

• In‑depth experience with office software skills – spreadsheet, communications, reporting and word processing, particularly Excel, Word, SharePoint, and Outlook.

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to deal courteously and tactfully when dealing with others, even when faced with challenges and obstacles.
• Extensive knowledge and understanding of Registrar Office functions from admissions through graduation.
• Excellent organizational skills with proven experience prioritizing own workload while working under pressure to attend to fine details, produce accurate work and meet deadlines.
• Ability to use policy and departmental procedures to problem‑solve day‑to‑day issues.
• Ability to enter essential data accurately and efficiently into an enterprise relational database as well as fix errors in entry and processes.
• Accountability and confidence in own ability and judgment, willing to take the lead in problem‑solving and training situations.
• Proven adaptability and flexibility, enthusiastic about new ideas and approaches.
• Proven ability to explain complex processes and procedures to non‑technical end‑user staff and faculty.
• Ability to communicate with tact, diplomacy and discretion to a variety of audiences.
• Ability to work both collaboratively with teams and independently.

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time – general office conditions.

REPORTING

Reports to Associate Registrar, Systems and Reporting.

SALARY & BENEFITS

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

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Title: Student Systems Support Specialist

Company: Thompson Rivers University

Location: Kamloops, Canada

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