Overview
Summer Student Reception/Administration Jobs in Cobourg, Ontario, Canada at Hamilton Township Mutual Insurance Company
Location: Cobourg
Job Description
Summer Student – Administration-Reception (May-August)
Position Overview
The core responsibilities of the Receptionist include customer service over the phone and in person to all insurers, agents, customers, and visitors of HTM Insurance. This role is also responsible for directing calls and managing all incoming and outgoing correspondence.
Position Responsibilities
Reception and Switchboard (20%)
Telephone system
Answer calls and transfer calls to the appropriate person
Respond to general inquiries where possible
Review and forward voicemail messages
Greet all incoming visitors to HTM; direct them to the appropriate person
Process premium payment
Ensure coverage of phones and desks
Manage all Incoming and Outgoing Correspondence (20%)
Process mail and courier, and distribute it to the appropriate person
Forward all faxes to the appropriate person
Open envelopes; forward bills, payments, and claims information to Cobourg by courier
Take mail to the post office
Additional
Duties
(10%)
Ensure the mail room is stocked with envelopes, paper, and other supplies; restock cabinets where needed, and ensure the printer/photocopier is full of paper and toner
Return empty ink cartridges
Ensure tidiness and organization of the front desk, lobby, entrance areas, supply cabinet, and meeting room
Administrative Support (50%)
Support for all HTM
Tasks set up in Cognition+ system
Education Level
High School
Enrolled in College or University
Major Subjects/Specialties
Business administration, computer skills, customer service
Type of Experience
Reception, Customer Service, Administration, Switchboard
Knowledge required to perform duties:
Computer skills
Understanding of the insurance industry for Mutuals
Skills and abilities required to perform duties:
Superior communication skills (written & verbal)
Time management and organizational skills
Superior customer service skills
Ability to manage multi-line switchboard
Ability to prioritize and meet deadlines daily
Flexibility
Ability to work effectively with a variety of people
Equipment required to perform duties:
Standard office equipment
Reports to:
Compliance Officer
Works with:
All employees at HTM
External
Agents
Policyholders
Third Party Contractors
Visitors to HTM
Suppliers/Vendors
Couriers/Canada Post
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Title: Summer Student Reception/Administration
Company: Hamilton Township Mutual Insurance Company
Location: Cobourg, Ontario, Canada
Category: Administrative/Clerical (Admin Assistant, Office Administrator/ Coordinator, Front Desk/Receptionist), Customer Service/HelpDesk (Admin Assistant, Office Administrator/ Coordinator, Front Desk/Receptionist, Customer Service Rep)
