Overview
Supervisor Telephone Operator Jobs in Dubai, UAE/Dubai at RADISSON HOTEL GROUP
Roles and responsibilities
Support and assist in thesmooth running of the front office department, where all aspects ofthe guest journey and experience are delivered to the highestlevel, ensuring both property and company standards are attainedand adhered to.
Takes responsibility for theduties and tasks assigned to the role, ensuring that all work iscarried out in a timely and professionalmanner.
Collaborate with colleagues to maximizeguest satisfaction and comfort, delivering a positive andresponsive approach to enquiries and problemresolution.
Support and deliver on thestrategies and objectives of the front office department takingownership for assigned areas ofresponsibility.
Develops and builds own skills,knowledge and experience at every opportunity within front officedepartment, which aligns with the culture of growth, developmentand performance expected by thecompany.
Collaborates with the Head of Department, ensuring that departmental inventory is maintained,that productivity targets are achieved and performance levels areattained
Build and maintain effective workingrelationships, communicating with key stakeholders whilst promotingthe
company culture
and values.
Ensuresadherence to all legislation where due diligence requirements andbest practice activities are planned, delivered and documented forinternal and external audit, performing follow-up asrequired
Requirements of the Telephone Operator :
Experience in frontoffice
Ability to adapt to changing serviceenvironments
Pro-active with a hands-onapproach
Passion for the hospitalityindustry
Ability to manage work ensuring thattasks assigned are delivered
Ability to findcreative solutions, offeringrecommendations
Personal integrity, with theability to work in an environment that demandsexcellence
Strong
communication
and listeningskills
Good ITskills
Ability to work collaboratively at alllevels within the department
An open andpositive personality
Ability to handlechallenging priorities and assignments  Desired candidate profile
1.
Communication Skills
Clear Verbal
Communication
:
The ability to speak clearly,professionally, and courteously is essential for interacting withcallers.
Active Listening
:
Carefully listening to callers’requests or concerns to ensure they are directed to the appropriateperson ordepartment.
Professional Phone Etiquette:
Maintaining a polite and friendly tone,using proper greetings, and speaking with clarity, especially inhigh-volumeenvironments.
Effective Questioning:
Asking the right questions tounderstand the caller’s needs quickly andaccurately.
2.
Multitasking
Handling Multiple  Calls:
Telephone operators often need tomanage several calls at once, ensuring that each one is dealt withappropriately and withoutconfusion.
Managing Call Transfers:
Transferring calls between departments orindividuals while keeping track of the conversation to ensurenothing is missed.
Switching Between
Duties
:
Balancing phone duties with otheradministrative tasks, such as taking messages or answering customerinquiries.
3. Customer Service Skills Providing Information :
Giving clear, accurate…
Title: Supervisor Telephone Operator
Company: RADISSON HOTEL GROUP
Location: Dubai, UAE/Dubai
Category: Customer Service/HelpDesk, Administrative/Clerical
