Overview
Support Specialist Jobs in Toronto, Ontario, Canada at Mindlance
Title: Support Specialist
Company: Mindlance
Location: Toronto, Ontario, Canada
Job Role: Operational Support
Duration: 12 Months of contract
Location: Toronto, ON (Need to go 4 days in week onsite and 1 day WFH)
Job Description:
- Manage and triage incoming operational tickets from customers, merchants, and internal stakeholders, ensuring timely resolution and escalation where required.
- Prioritize issues based on business impact, urgency, and operational risk within a fast-paced, evolving environment.
- Route operational incidents and requests to the appropriate internal teams while maintaining ownership and tracking progress to completion.
- Support day-to-day production operations by executing structured workflows and ensuring operational stability as the business scales.
- Perform supplier management and operational support activities in alignment with established processes and service expectations.
- Execute and monitor end-of-business-day controls, compliance checks, exception reviews, and escalation procedures.
- Support virtual card operations, including transaction monitoring, issue resolution, and routine general ledger reconciliation activities.
- Conduct structured User Acceptance Testing (UAT) by following predefined test cases, documenting results, and reporting issues.
- Collaborate with cross-functional teams to improve operational processes, enhance efficiency, and deliver a positive customer and merchant experience.
- Demonstrate strong organizational skills, sound judgment, attention to detail, and an ownership mindset while managing multiple priorities in a dynamic environment.
We use AI in our Hiring processes
Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process
