Overview
Team Leader – Client & VA Success Jobs in South Africa at LinkedVA
Title: Team Leader – Client & VA Success
Company: LinkedVA
Location: South Africa
Overview:
The Team Leader (Client & VA Success) is responsible for overseeing a portfolio of clients and their assigned Virtual Assistants (VAs), ensuring both client satisfaction and team performance. This role blends team leadership with account management, acting as the key point of contact for clients while supporting, guiding, and managing VAs in their day-to-day work.
The Team Leader ensures smooth onboarding, consistent communication, proactive problem-solving, and a high-quality experience for both clients and VAs.
Key Responsibilities:
Client Management & Communication
- Act as the primary point of contact for assigned clients
- Build strong, ongoing relationships through regular check-ins and meetings
- Lead client onboarding, ensuring a smooth and professional start
- Manage client expectations and ensure service delivery aligns with needs
- Handle client concerns, feedback, and escalations with professionalism
- Support offboarding processes when required
VA Support & Team Leadership
- Oversee and support assigned Virtual Assistants in their roles
- Provide guidance, direction, and regular feedback
- Monitor performance and ensure quality of work
- Assist with onboarding new VAs to client accounts
- Address challenges and support VAs in resolving day-to-day issues
- Foster a positive, collaborative, and accountable team environment
Problem Solving & Coordination
- Proactively identify issues across client accounts or team performance
- Troubleshoot and resolve problems quickly and effectively
- Act as the bridge between clients and VAs to ensure alignment
- Maintain clear communication across all stakeholders
Operations & Check-ins
- Conduct regular check-ins with both clients and VAs
- Ensure tasks, priorities, and expectations are clear and managed
- Keep documentation and notes up to date across accounts
- Support smooth transitions during onboarding, changes, or offboarding
Qualifications:
- Experience in a Team Leader, Account Manager, or similar client-facing role, ideally with remote work experience collaborating with teams
- Strong communication and relationship management skills
- Ability to manage multiple clients and team members simultaneously
- Confident problem-solver with a proactive mindset
- Highly organised with strong attention to detail
- Comfortable leading conversations with both clients and internal team members
- Able to work with time-tracking applications (Screenshot Monitor, Hubstaff, etc.).
Technical Requirements:
- Laptop: At least an i5-core processor, 2.5 GHz, 8GB RAM.
- Internet: Reliable ISP (minimum 25 Mbps) with a working webcam.
Additional Information:
- Remote | Full-Time
- Work Hours: 1:30 PM – 10:30 PM SAST | Mid Shift | Monday – Friday
- Starting Salary: 1,200 AUD/month, increasing to 1,500 AUD/month after a 6-month trial period.
- Benefits: Leave Credits
