Temp Mailbox Coordinator (Admed) MMH260729-4 Jobs in Sandton, South Africa at Guardrisk

Manage, coordinate, and service all emails received into the Admed central mailboxes.
Ensure the principles and outcomes of Treating Customers Fairly (TCF) are practiced and achieved in all duties performed and services provided to Admed

Role Purpose

Manage, coordinate, and service all emails received into the Admed central mailboxes.
Ensure the principles and outcomes of Treating Customers Fairly (TCF) are practiced and achieved in all duties performed and services provided to Admed

Requirements Formal Education

Technical/ Legal Certification

Experience

Duties and Responsibilities

Receive emails into the respective inbound Admed mailboxes.
Respond to email queries and submissions professionally and within stipulated turnaround times.
Manage difficult and/or irate clients courteously, politely, and calmly.
Liaise with team members regarding emails received.
Upload relevant emails into the administration system workflow.
Lodge new claims and outstanding documents on workflow.
Efficiently manage complaints, ensuring every complaint is dealt with professionally.
Route emails requiring premiums or claims technical knowledge or authorization to the relevant areas or team members within stipulated turnaround times.
Provide support to the call centre for overflow inbound calls during high call volumes.
Assist with general and reasonable ad hoc administration requests across the Admed Division.
Ensure the principles of Treating Customers Fairly (TCF) and delivered across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint

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Title: Temp Mailbox Coordinator (Admed) MMH260729-4

Company: Guardrisk

Location: Sandton, South Africa

Category:

HR Hired