Overview

Temp Mailbox Coordinator (Admed Jobs in Sandton, South Africa at Guardrisk

Position: Temp Mailbox Coordinator (Admed)

Closing Date 2026/08/03

Reference Number MMH
260729-4

Job Title Temp Mailbox Coordinator (Admed)

Position Type Temporary

Role Family Administration

Cluster Guardrisk

Remote Opportunity None of the time

Location
– Country South Africa

Location
– Province Gauteng

Location
– Town / City Sandton

Introduction Temporary Mailbox Coordinator (Maternity Cover) Are you an organised, detail-oriented professional with a passion for customer service? Join the Admed team as a Mailbox Coordinator on a fixed-term contract to provide maternity leave cover. In this role, you’ll be at the heart of our client service operations, managing central inboxes, coordinating customer queries, supporting claims and administrative processes, and ensuring an exceptional client experience every step of the way.

If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering outstanding service, we’d love to hear from you. This is a great opportunity to gain valuable experience within a dynamic insurance administration environment while making an immediate impact.

Role Purpose

  • Manage, coordinate, and service all emails received into the Admed central mailboxes.
  • Ensure the principles and outcomes of Treating Customers Fairly (TCF) are practiced and achieved in all duties performed and services provided to Admed

Requirements Formal Education

  • Matric

Technical/ Legal Certification

  • Office administration qualification an advantage

Experience

  • 2 years insurance administration experience
  • 2 years client servicing experience

Duties & Responsibilities

  • Receive emails into the respective inbound Admed mailboxes.
  • Respond to email queries and submissions professionally and within stipulated turnaround times.
  • Manage difficult and/or irate clients courteously, politely, and calmly.
  • Liaise with team members regarding emails received.
  • Upload relevant emails into the administration system workflow.
  • Lodge new claims and outstanding documents on workflow.
  • Efficiently manage complaints, ensuring every complaint is dealt with professionally.
  • Route emails requiring premiums or claims technical knowledge or authorization to the relevant areas or team members within stipulated turnaround times.
  • Provide support to the call centre for overflow inbound calls during high call volumes.
  • Assist with general and reasonable ad hoc administration requests across the Admed Division.
  • Ensure the principles of Treating Customers Fairly (TCF) are delivered across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint

Competencies

  • Resilience and ability to work under pressure.
  • Strong sense of responsibility and ownership.
  • Willingness to go beyond the normal working day to achieve target service levels.
  • Organized and focused.
  • Computer literate.
  • Quick to learn.
  • Good communication skills.
  • Strong interpersonal

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Title: Temp Mailbox Coordinator (Admed

Company: Guardrisk

Location: Sandton, South Africa

Category:

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