Overview
Training Manager Jobs in Miami, FL at 5th Avenue Concierge Services
Company Overview
At 5th Avenue Concierge, we specialize in delivering exceptional concierge services that enhance the living experience for residents and guests. Our mission is to foster strong relationships with our clients while creating a safe and enjoyable environment through our comprehensive Concierge Program.
Position Overview:
We are seeking a dedicated and experienced Concierge Trainer & Orientation Leader to oversee the onboarding, training, and continuous development of concierge staff across our residential buildings. This role ensures that every new hire is fully prepared to uphold our high service standards while also meeting all compliance and documentation requirements. The ideal candidate is a confident leader with strong communication skills and a deep understanding of luxury residential service.
Key Responsibilities:
Lead and facilitate comprehensive orientation sessions for all newly hired concierge staff.
Develop and implement structured training programs tailored to building-specific needs, covering customer service, safety procedures, and front desk operations.
Shadow and mentor new hires during initial shifts to ensure proper execution of duties and adherence to company standards.
Ensure that all legal documents, onboarding forms, and compliance paperwork are properly completed, submitted, and filed before the employee begins independent work.
Verify that each new hire fully understands their responsibilities, company policies, and any relevant procedures.
Provide regular performance feedback and on-the-job coaching to support growth and excellence.
Maintain and update training materials, manuals, and evaluation tools.
Collaborate with building managers and operations teams to align training with property expectations and resident needs.
Serve as a role model of professionalism, hospitality, and integrity.
Requirements:
Proven experience in a concierge, hospitality, or front desk supervisory or training role.
Strong leadership, communication, and organizational skills.
Attention to detail, especially when managing legal and HR documentation.
Ability to adapt training approaches to different learning styles and building protocols.
Bilingual (English and Spanish).
Willingness to travel between Offices in Miami and Fort Lauderdale.
Why This Role Matters:
Our concierges are the face of the building, and their professionalism shapes the resident experience. This role ensures each concierge is well-trained, legally compliant, and empowered to deliver exceptional service from day one.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
Dental insurance
Health insurance
Referral program
Schedule:
8 hour shift
Overnight shift
Weekends only
Language:
English (Required)
Spanish (Preferred)
Willingness to travel:
50% (Required)
Work Location: On the road
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Title: Training Manager
Company: 5th Avenue Concierge Services
Location: Miami, FL
