Overview
Travel Consultant Jobs in Jakarta Metropolitan Area at ATI Business Group
Title: Travel Consultant
Company: ATI Business Group
Location: Jakarta Metropolitan Area
Your Main Objective
We are seeking detail-oriented and customer-focused Consultant Support Agent to handle email and chat- based travel requests for US domestic travel. This role involves end-to-end coordination of travel services, adherence to policy guidelines, and delivery of exceptional support to clients.
Your Main Responsibilities
- Coordinate domestic travel bookings including air, rail, hotel, car rentals, car services, and seat assignments.
- Provide expert travel advice while adhering to client-specific travel policies.
- Accurately calculate costs and process bookings using GDS and online tools.
- Manage travel changes, cancellations, refunds, and special requests.
- Conduct quality checks on reservations prior to forwarding for ticketing or final approval.
- Monitor and action assigned email/chat queues consistently throughout the shift.
- Ensure 100% policy compliance for preferred suppliers, lowest fares, and traveler preferences where available.
- Maintain up-to-date and complete booking records, regardless of ticket status.
- Follow up on voids, cancellations, refunds, and unused tickets within required timeframes.
- Collect payments in accordance with policy and internal procedures.
- Resolve or escalate customer issues in a timely, professional manner.
- Keep current with daily briefings, updates, and industry trends.
- Meet performance and productivity goals as defined by leadership.
- Participate in ongoing training to enhance travel knowledge and customer service skills.
Qualifications:
- Excellent English communication (minimum C1) and customer service skills [Must Have]
- Strong attention-to-detail with very high accuracy
- Excellent analytical and numerical skills (logic score minimum of 90)
- 1 – 2 years of experience in travel, reservations, or BPO travel support role preferably in GDS ticketing role [Must Have]
- Strong attention to detail and accuracy.
- Effective problem-solving skills and sound decision-making.
- Willingness to WFO 100%.
- Willingness to work on a permanent night shift and weekend shifts. [Must Have]
- Willingness to be placed in BSD. [Must Have]
- Knowledge of airline policies, fare rules, and ticketing procedures.
- Familiarity with US domestic travel booking requirements and processes.
- Experience in handling overseas suppliers/customers.
Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.
