Overview
Virtual Assistant Jobs in United States at Within Reach Hospice
Title: Virtual Assistant
Company: Within Reach Hospice
Location: United States
About Within Reach Hospice
Within Reach Hospice is a Medicare- and Medi-Cal–certified hospice provider headquartered in North Hollywood, California. Our interdisciplinary team — physicians, registered nurses, hospice aides, social workers, spiritual counselors, and trained volunteers — serves patients and families across the San Fernando Valley and greater Los Angeles. We bring expert clinical care, emotional support, and unhurried presence into homes, assisted living facilities, and long-term care communities — 24 hours a day, 365 days a year.
Our mission is simple: comfort, dignity, and peace — within reach for every
family we serve.
About the Role
We're hiring a Virtual Personal Assistant to work directly alongside our Director of Operations. This is a high-trust role: you'll be the steady, organized partner who keeps the Director's calendar, communications, and priorities running smoothly — and helps coordinate the operations workflows that the Director oversees.
This is a fully remote position open to candidates anywhere in the United States. We provide thorough training — what we care about most is your attitude, communication skills, and willingness to learn. If you anticipate needs before they're voiced, treat confidential information with the care it deserves, and find satisfaction in keeping a complex environment calm
and organized — this role is for you.
Who You'll Work With
You'll report directly to the Director of Operations and serve as their primary administrative partner. You'll also collaborate regularly with our recruiting, HR, and clinical management teams as the Director's projects require.
What You'll Do
– Manage the Director of Operations' calendar — schedule meetings, protect focus time, and coordinate across our team and external partners
– Triage the Director's email inbox and draft professional correspondence on their behalf to families, physicians, referral partners, and vendors
– Prepare and format documents for the Director — letters, reports, internal memos, presentations, and onboarding packets
– Maintain confidential patient and personnel records in strict accordance with HIPAA and California privacy regulations
– Support the Director's recruiting and hiring oversight: schedule candidate interviews, send confirmations, prepare scorecards, assist with onboarding paperwork
– Answer and route incoming phone calls during business hours with warmth and discretion
– Track tasks and follow-ups across the Director's projects using modern productivity tools
– Provide light bookkeeping and expense-tracking support as needed
– Proactively flag scheduling conflicts, deadlines, and gaps before they become problems
What You Bring
Required
– Excellent written and verbal English — your spelling, grammar, and tone
are reliably professional
– Proven discretion handling sensitive information
– Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
and Microsoft Office
– Comfort learning new tools quickly — Zoom, modern phone systems, and
task-management platforms (Asana, Trello, ClickUp, or similar)
– Willingness to complete certified HIPAA training within the first 30 days
(we provide it)
Strongly Preferred
– Prior administrative, virtual assistant, or executive assistant experience — especially supporting a single executive
– Healthcare, hospice, home health, or medical office background
– Bilingual Spanish/English — many of the families we serve are Spanish-speaking
– Familiarity with EMR or hospice-management systems (HCHB, MatrixCare, Hospice Tools, Axxess)
Schedule & Compensation
– Full-time, Monday through Friday (Flexible Scheduling)
– Sign-On Bonus:$1,200
– Pay range: $25–$28/hour, based on experience
– Paid time off and paid holidays
– Paid training and onboarding
– Professional development stipend
– Annual performance reviews
– Supportive, mission-driven team culture
What You Can Expect from Us
– A clear onboarding plan with structured 30, 60, and 90-day milestones
– Direct access to the Director of Operations and meaningful input into how the role evolves
– A workplace that treats kindness as a professional skill — not a soft one
– Real opportunities for growth as our agency grows
Within Reach Hospice Inc. is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment where every team member can do their best work. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Within Reach Hospice — comfort, dignity, and peace, within reach.
