Overview
Virtual Assistant Jobs in Remote at ALS Landscaping
OVERVIEW
Affordable Landscaping Services is a landscaping company in Tucker, Georgia, serving homeowners and businesses across the Atlanta metro. We are hiring a Virtual Assistant to answer our incoming calls, capture every lead properly, and follow up on every estimate we send. This is the first voice our customers hear. If you genuinely like talking to people and you cannot stand leaving a loose end, this is a role where that shows up in the numbers.
RESPONSIBILITIES
- Answer every incoming call within three rings, greet the caller warmly, and find out what they actually need — including the concern underneath the request.
- Capture complete lead information live, during the call — name, property address, phone, email, and a clear description of the work — entered into our system while the customer is still on the line.
- Schedule on-site estimate appointments, confirm who will be there and who is coming out, and send the confirmation text the same day.
- Follow up on every estimate we send on a set cadence — a check-in at day 3, a phone call at day 7, a final message at day 11 — so no estimate quietly ages out without at least two real attempts.
- Return every missed call and message the same business day, without being asked or reminded.
- Keep our CRM clean and current — accurate notes, correct statuses, and records another person could pick up cold.
- Ask satisfied customers for reviews at the right moment, and flag unhappy customers to the owner immediately.
- Handle upset customers with patience, get the facts, and route the problem to the right person quickly.
QUALIFICATIONS
- Excellent spoken English — clear, warm, and easy to understand on a phone call with an older homeowner, with no background noise or audible multitasking.
- Two or more years in phone-based customer service, reception, scheduling, or inside sales, ideally for a home-services, trades, or field-service business.
- Live data entry ability — you can take down a name, address, phone, email, and job description accurately while carrying a natural conversation.
- Demonstrated follow-up discipline — you have personally run a multi-touch follow-up process and can describe how you tracked who was due and when.
- Genuine warmth and steady energy. The tenth call of the day needs to sound like the first.
- Availability 8:00 AM to 6:00 PM U.S. Eastern, Monday through Saturday, with a reliable computer, headset, and stable high-speed internet.
- Comfortable owning your own workload without daily supervision, and doing all your own data entry.
- Preferred: Service Autopilot experience, conversational Spanish, or previous work with a landscaping, lawn care, or home-services company.
WHY THIS ROLE MATTERS HERE
We are a small, owner-operated company, so this is not a seat in a call center queue. You will be the person our customers know by name.
Right now, several of our worst reviews came from calls that never got returned. Fixing that is the job, and you will be able to see the difference you make.
You will have real ownership of intake and follow-up, direct access to the owner, and no layers of management in between.
OUR HIRING PROCESS
- A 20-minute phone call, including a short live practice call so we can hear you work
- A paid two-week trial on real customer calls
- Reference checks
We move quickly and we will give you an answer either way.
TO APPLY
Send your résumé along with short answers to both of these:
- Look at our website and tell us one service we offer that you would feel confident explaining to a customer.
- Tell us about a time you dropped the ball on following up with someone. What happened, and what did you change afterward?
We read every application that answers both questions. We do not read the ones that don’t.
Pay: $12.00 – $16.00 per hour
Expected hours: 40.0 per week
Benefits:
- Flexible schedule
Work Location: Remote
Title: Virtual Assistant
Company: ALS Landscaping
Location: Remote
Category:
