Overview
Virtual Assistant – Remote Jobs in United States at Sundayy
Title: Virtual Assistant – Remote
Company: Sundayy
Location: United States
About The Company
Decentralized Masters is a pioneering leader in the global DeFi education sector. Established two years ago, the company has rapidly expanded from a small team of co-founders to a robust organization comprising over 150 dedicated professionals. Recognized as one of the fastest-growing enterprises within the decentralized finance industry, Decentralized Masters is poised for significant future growth, with industry insiders projecting its evolution into a unicorn company by 2030. Operating on a bootstrapped model, the company has demonstrated impressive financial performance, aiming to reach $50 million in revenue this year. Its commitment to innovation, education, and community empowerment positions Decentralized Masters as a key player shaping the future of Web3 and DeFi ecosystems.
About The Role
We are seeking a highly organized and proactive Virtual Assistant to join our dynamic team. This full-time role offers an exciting opportunity to contribute to the growth and success of Decentralized Masters by providing essential administrative support and ensuring seamless communication with our community and stakeholders. The ideal candidate will be responsible for managing correspondence, assisting with customer onboarding, supporting event organization such as webinars, and maintaining various administrative and project-related tasks. This position requires excellent communication skills, a strong understanding of online tools, and a passion for the Web3 and DeFi space. Located in South America, you will work remotely within a vibrant, diverse team spread across over 30 countries, supporting our mission to revolutionize DeFi education worldwide.
Qualifications
- Resume submitted in English
- Native English speaker or professional level proficiency in English
- Must be located in South America
- Proven experience as a Virtual Assistant or in a similar administrative role
- Customer Service experience required
- Familiarity with DeFi or cryptocurrency is an advantage
- Proficiency with word-processing software and spreadsheets (Google Suite, MS Excel)
- Experience with Circle.so or similar community management platforms is a plus
- Knowledge of online calendars and scheduling tools (Google Calendar)
- Excellent communication skills via phone, email, and instant messaging
- Strong time management and organizational skills
- High school diploma required; additional qualifications such as an Administrator or Executive Assistant certification are advantageous
Responsibilities
- Manage and respond to emails and other communications efficiently and professionally
- Handle customer query escalations promptly and effectively
- Assist with refund requests and maintain accurate documentation
- Draft and prepare reports, presentations, and other administrative documents
- Maintain clear and consistent communication channels with customers and team members
- Perform general administrative duties to support daily operations
- Support customer onboarding processes to ensure a smooth experience
- Organize webinars, set up Zoom calls, and assist during live sessions with chat moderation
- Support project managers with content uploads, access management, and member gating on Circle.so
- Update and maintain Excel dashboards for data tracking and reporting
Benefits
- Competitive salary package aligned with industry standards
- Full-time employment with stability and growth opportunities
- Unlimited paid time off to promote work-life balance
- Participation in team off-site events and retreats
- Work within a young, dynamic culture with team members from over 30 countries
- Fully remote work environment, allowing flexibility to work from anywhere in the world
- Supportive team environment fostering professional development and innovation
Equal Opportunity
Decentralized Masters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, age, religion, national origin, or background. We encourage applications from qualified candidates across all demographics and are dedicated to fostering a workplace where everyone can thrive and contribute to our shared mission.
