Overview
Warranty/Service Administrator Jobs in Carrollton, TX at ROMCO Equipment Co.
Full Job Description
Our customers are the people who build Texas and we’re proud to help them get the job done. ROMCO EQUIPMENT COMPANY has supported the biggest names in the Texas construction and mining industries by filling their heavy equipment needs since 1961.
ROMCO is currently seeking talented and driven Warranty/Service Administrator to join the team supporting the Dallas branch operations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Summarize mechanics’ reports into a coherent work description on the invoice and/or claim
Review and close work orders on a continuing basis with approval of Branch Manager or Product Support Manager
Prepare and file claims in accordance with manufacturer requirements and timelines
Input expenses for parts, labor, outside purchases, and travel expenses into Work Orders
Assist in gathering and shipping of parts for special parts returns and in support of warranty claims.
Timely closing of Work Orders
Timely filing of Warranty Claims
Assure accuracy of billing based on information provided by service personnel
Completeness of billing – check that everything is accounted for & there are no forgotten charges
Able to detect work order discrepancies
All other duties as assigned
SKILLS REQUIRED:
Clerical – touch typing, filing, data entry, basic spreadsheet, e-mail, fax, etc.
Organizational – organize and prioritize tasks, work on a schedule w/ deadlines
Good verbal and very good written communication skills
Customer relations
Attention to detail and follow-up
Relationship Building – ability to work well with others in different job positions, customers and vendors
Mechanical Aptitude – broad knowledge of construction machinery
EDUCATION AND EXPERIENCE
High School diploma or equivalent required
2 years’ experience in industry or similar role preferred.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be alert and is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the position
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS
This job operates in an office environment. Office hours are from 8:00am to 5:00pm with occasional needs outside standard business hours to accommodate meetings, training and projects. Some travel may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.
DISCLAIMER
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Title: Warranty/Service Administrator
Company: ROMCO Equipment Co.
Location: Carrollton, TX
Category:
