Overview
Warranty-Service Clerk Jobs in San Antonio, Texas, USA at Bruckner Truck
Position: Warranty-Service Clerk – San Antonio, TX (I-35)
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members.
Bruckner’s is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB DESCRIPTION
Perform duties necessary for the smooth operation of the Service Department to include preparation of shop repair orders to be closed, keeping a duplicate file of all warranty claims, & assisting with care & timely shipping of failed warranty parts.
ESSENTIAL DUTIES & RESPONSIBILITES
Take all shop orders as the jobs are completed and see that all repairs are listed, all parts and labor are charged correctly to each condition.
Prepare warranty on all repair order conditions that are covered under warranty & submit to Warranty Manager for approval to close.
Prepare warranty in PMT for all failed parts bought by customers on counter tickets so Warranty Manager can submit the claim.
Assist Warranty Manager with corrections in a timely manner to re-file all warranty claims returned with errors.
Keep ledger of all parts returned for warranty. Maintain record of all documents for proof of shipment & send copy to Warranty Manager weekly.
Make and file copies of all claims, credits, debits, etc. of each warranty.
See that all parts are returned to the proper locations and on a weekly basis.
Answer warranty questions for service, parts, and sales departments.
Assist the Service Department in answering the telephone during peak periods.
Monitor open repair order report on at least a weekly basis to ensure proper document flow through the dealership.
MARGINAL JOB TASKS
Must be willing to do other miscellaneous tasks as required by & related to the business.
EDUCATIONAL REQUIREMENTS
Minimum high school diploma required. Any additional courses favorable, but not required.
Must be willing to take continuing education courses as deemed necessary.
WORK EXPERIENCE
Need a minimum of 1 year experience in parts or service with 2 years experience preferable. Would be helpful to have worked with warranty but is not required.
MATHEMATICAL SKILLS & REASONING
Should be able to read computer generated reports, office reports, invoices, etc. Should be able to compute numbers manually or by use of calculator or computer. Also is required to operate computer terminals with keyboard and mouse, 10-key calculator, fax machine, and other various office equipment. Must be able to use communicative skills to interact with customers, vendors, and co-workers in a positive and constructive manner.
Want to know more about our family-owned company? Proud that our 1500+ employees view us as the employer of choice!
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Title: Warranty-Service Clerk
Company: Bruckner Truck
Location: San Antonio, Texas, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator)
